Very satisfied. Room was neat & clean. Reasonable price. Late in the morning there was a noise. Maybe they are on the repair. The roommaid made me laugh. Fun.

good!

Bad smell in the room covered up with fragrance. Read this about another guest commenting in the comments section two weeks prior and it was still present. Not nice.

こじんまりしているが清潔で使いやすい。空港からのバスがホテルの前で止まるのでありがたい。鉄道駅と大聖堂との中間点くらいの位置で、好立地だと思う。

El personal es muy amable y profesional. El alojamiento, baños y desayunos fueron perfectos.

Small rooms just for spending the night. No shampoo or conditioner just a little botle of bath gel. Phone did not work

The hotel is in a great location in Santiago, about 10 minutes from the Cathedral and near lots of retail and local shops and restaurants. Rooms were clean and bathrooms are modern. The receptionist helped us with transportation to the airport. Would definitely stay here again.

Muy buena ubicación. Unas instalaciones muy cómodas.

The staff is very nice and very helpful. The hotel is clean, small but nice. The breakfast is also good. You have Zara and Massimo Dutti right next to the hotel which is a sin. From the airport you take the bus 6A and the bus stop is just at the entrance of the hotel. If I come again I will definitely stay at Hotel Universal.

Arrived late due too delayed flight. Room was clean & comfortable.

Great location ten minutes walk from the railway station and five minutes walk from the nearest access to the old town. Clean well-appointed room and friendly staff. I'd absolutely stay here again.

タイトなスケジュールでしたがとても助かりました ・フロントが24時間対応しているので、遅い時間でもチェックイン可能 ・空港へのバス停から近いなど移動に便利 ・フロントの方が親切

The place was very clean the service staff was very professional and helpful. 5 stars for Victor, Alicia at the front desk and Olga who works at the breakfast room, they all provided an excellent customer service. Thank you!!!

Absolutely shocking value for money - really annoying to be given the worst rooms when you're travelling on your own Cleanliness left a lot to be desired - the bathroom bin was full with the previois guest's rubbish and the hair dryer was dirty, broken (with ancient sticky hair around it) and certainly not in presentable condition for hotel guests. Mattress and pillow reaally dated and uncomfortable. I have stayed in this hotel a few times due to its excellent location, but never again!!

地點很好，離機場巴士和教堂都步行可達，乾淨衛生。 缺點是沒有洗衣房，對朝聖者來說有點不方便，但可寄放行李超過一天以上。 隔音超級差，我聽得到隔壁開水龍頭、用馬桶的聲音。

Wir wurden sehr freunflich begrüsst und der Check-In ging sehr schnell. Das Hotel ist in ein paar Gehminuten vom Bahnhof zu erreichen, es geht aber aufwärts. Die Lage ist gut, das Hotel auch ganz in Ordnung. Einzig störend fanden wir den etwas unangenehmen Geruch, der im Zimmer war, wir konnten ihn aber nicht wirklich zuordnen. Sonst für uns der perfekte Ort für eine Übernachtung vor dem Heimflug.

Very nice hotel around the corner of old town. Airport bus stops right in front. Excellent breakfast and super nice staff. Would stay again.

Check in hervorragend und unkompliziert, das Zimmer sehr klein und stellenweise renovierungsbedürftig, hellhörig. Die Lage ist sehr gut. Bushaltestelle direkt vor der Tür und nah am Zentrum.

Friendly staff. Room was decently spaced and very clean. Breakfast was good:). Quiet at night. No screens on the windows but maybe that’s a Spain thing? Not sure. Enjoyed the location! I’d go back.

Great location.