Hotel staff are friendly. Hotel has a 1980s feel and decor and Needs updating. The hallways have an old smell. Windows in room are old and very hard to open. TV stations are old reruns and full with commercials, there was no CBC CNN BBC MTV or any international channels. Pillows are not comfortable. Location was close to old town and downtown, within minutes via bus or the metro nearby. The only problem is the actual area, we felt unsafe, alot of shady people and beggars. The metro station BERRI had police and ambulance there everyday. Hotel breakfast was very basic with white flour products. No organic food. Nothing for lactose or allergies. No veggies.