Firstly we had to wait at the reception when we arrived to the hotel. It was quite bizarre that there was no one in the reception. Then someone came after a couple of minutes later. For a hotel like this, having only one person at the reception was unusual. Moreover during the 2 days we stayed, elevators were not working so we had carry our own luggage to our in the second floor. There was no one to offer help. I’d also expect such an overly priced hotel to offer bathrobe, slippers or a different pillow option like a stiffer/ergonomic one. Breakfast was average. There was no fresh bread but toast bread only. Spa was ok, it was clean and the outside view of the hotel was good, seeing the green land, trees and serene atmosphere were the positive sides

Our room was beautifully clean, and freshly renovated. Great swimming pool and spa facilities as well

Pillows were unsuitable and we had a stiff neck. Dinner was not to my taste

Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable

Not really

Lovely room in excellent condition and great spa facilities

The room was clean and generally well maintained. The staff, particularly at breakfast were friendly and helpful. The breakfast itself was very tasty and good quality. There was a reasonable selection of breakfast items. Unfortunately we ended up with an interconnecting room, so despite the hotel being advertised as having sound proof rooms, it really wasn’t. We could hear our next door neighbours chatting and they woke us when they returned home late. The pillows were really uncomfortable so we didn’t get a great night’s sleep.

The breakfast was good. Lots of options. The pool area was dull. And changing rooms seem tired. And unwelcoming. Hot tub water looked murky.

Rooms a little dated but clean. Jacuzzi the choriddxwas too much we all suffered in our eyes, so painful.

Very friendly and helpful staff. Lovely clean room. Beautiful warm pool and sauna and steam room. Breakfasts were delicious. A lovely chilled and much needed break.

The breakfast was perfect but unfortunately dinner was not. The food was dredful.so much so was returned. Then today had a problrm of being charged for another guests drinkd. Not impressed

Breakfast was nice! Bed was comfy. There was a door leading to the room next door to us which wasn’t locked but we just put some bags up next to it.

Its always good there

Generally comfortable. Bar and restaurant staff friendly. EV parking very good. Bathroom cold. Towel rail not working. Asked for it to be sorted but nothing happened. Pool good size but run down.(e.g some changing room showers not working, jacuzzi not working and pool shower cold with blocked drain.)

Rooms comfortable. Common areas in good repair. My bathroom needed a little attention. Spa and gym area a little limited but not too busy. Stayed 3 times now and the jacuzzi has never been working

Clean room

Pool was lovely, and the room size was great. Breakfast was pretty poor with most of the food cold. The toaster was also broken. Small fridge in the room was a nice touch although never really got cold enough to cool drinks. Tv was broken and kept turning off after 2/5 mins.

The Suite was generally clean and tidy. Plenty of choice for breakfast, and good spa facilities.

The hotel was lovely but the swimming pool was small and there were children splashing around the who time so not very relaxing. The waitresses for the meals are not very efficient. We had to wait a long time for our order to be taken. At breakfast, the food was not replenished and it was difficult to find someone to take orders from the kitchen.

The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour)