We only stayed in the property one night. In between Rome and Cinque Terra. The staff was amazing, easy to talk with and helpful . I was very stressed on arrival as I had just lost my phone and the gentleman was so supportive . The room was pristine and had a little balcony. I wish we had a little more time to stay there. Also - location wise you probably want a taxi with luggage from the train station but can walk there in about 20 minutes. The tower is about 5 minutes in the opposite direction . Really a good location, helpful staff and clean, updated room for a stay in Pisa .