Great staff

Bed was a bit uncomfortable. Lovely location

Superb hotel with excellent service, facilities and food. I would thoroughly recommend staying here.

Staff we lovely and accommodating, I would definitely stay here again. Thank you for looking after me so well in the week up to my exam

Location

Stayed here a couple of years ago and it was amazing. It now looks tired. I feel its main effort now is more towards wedding partys.

Lovely hotel and very close to the city centre so perfect for those on foot

Fantastic stay. Stayed for a wedding. Staff really welcoming and friendly throughout. Slightly difficult to find our room, but was lovely when we got into it. We struggled to keep the room cool, but we loved the big bed and huge bathroom. Breakfast was fantastic too. Scenery amazing. Would definitely stay again

Nice looking hotel with attentive staff in quiet location but still close to city centre. Breakfast good. Our room (in the attic) was too hot but we stayed during a heat wave. EV charger was ridiculously expensive but apparently they have plans to change provider. Relaxing short stay and will likely return.

This is a wonderful property right in the middle of Jesmond walking to the park. Staff are helpful and polite. Room was good size and comfortable nothing extraordinary though. Obviously this is an old house and in some cases it shows its age. Note it’s a 8-10 min drive to town so not walking to central Newcastle. There’s public transport which can take about half an hour or a bit more. But is worth the stay for its proximity to the park.

We have stayed here a few times but as it was my husband’s birthday we upgraded to a suite and it was wonderful. Really big room with a lovely bathroom with twin sinks, a super bath and large seperate shower. Nice toiletries and large bath sheets too. The bed was very big and comfortable. Best of all was the balcony out onto the roof and behind the chinmey stack where it was great to sit in the sun in complete privacy with a cup of tea or a drink. I must also mention the lovely staff on reception - they are so friendly and efficient - and are a credit to the hotel.

Lovely uniquely styled property we will be back

The toiletries supplier needs to be changed or the dispensers changed as very difficult to use

Everyone was super friendly and the girl who checked me in was very friendly and warm and considerate . We shared the same birthday so it was very positive. The atmosphere was very calming and peaceful and the afternoon tea with champagne was exceptional. The guys on the bar very friendly. Ollie and another guy made great cocktails and the grounds and gardens were so great and well maintained. The room was great also. With nice views of the dene. Bath and separate shower and comfortable large bed. I would recommend this place. Nice to find macaroons for my birthday surprise in room.

Great place

Major renovation were being done. Dust and noise and rubbish near the building. The hotel should have told us about the work. We would have stayed in the main building and not in the building under renovation.

This hotel is very comfortable and clean, and the staff are helpful and knowledgeable, but the pledge they invite you to sign about not needing to have your room cleaned every day for so-called environmental protection is horse manure. It’s just a green-washing way to save themselves money. Also, don’t order from the night menu (if you can even find one in your room) unless you enjoy waiting for 40 minutes for lukewarm pizza that gives you the runs a few hours later! Final advice for the hotel: don’t have a waiter come to ask me if I’d like anything else with my meal, I ask for orange juice, and then she tells me to get it myself.

Very attentive staff. Cuisine expensive.

Always an absolute pleasure visiting in this lovely hotel. Nothing is too much trouble for any member of staff

Would definitely stay here again. Gorgeous hotel