말이 필요 없는, 인생 최고의 호텔. 다만 가격이 사악함 그 자체.

주변환경도 너무좋고 직원들도 너무 친절하고 수영장 해변 흠잡을데없이 완벽 요가, 훌라댄스 체험도 좋았다

매우 만족한 호텔. 시설, 인테리어, 직원 친절함.

Very nice place .wonderful view Nice nature But valet parking is $45.00 a day.

직원들의 친절도 시설의 청결 정도 모두가 최상으로 매우 만족합니다

너무 편안하고 안락함

리츠칼튼 중에서도 가장 불친절한곳 같아요 특히 프런트 데스크 직원들이 손님들에게 무례하고 불친절합니다. 한숨을 푹푹 쉬고 전화통화를 하다가 다른직원에게 아무런 얘기없이 돌려버리네요 예약실직원은 다른이와 이름을 착각해 오해를 만들고도 사과한마디 없구요 메일보냈더니 프런트에서 잘 해결되었다고 들었어 라네요 정말 리츠칼튼의 이름이 아까운 곳이에요

한적한 동네에 리조트만 딱 있는 느낌이라 힐링하기 좋은 곳이었습니다.

전반적으로 좋았으나 가격을 생각한다면 가성비가 좋다고 평가하기는 어렵네요. 2층 길쪽방이었는데 아침에 작업하는 소리에 시끄러워서 깨고 안좋은 냄새때문에 하루 아침은 기분이 너무 안좋았어요 수영장 및 기타 시설은 훌륭했는데 바깥에 돌아다니느라 사실 많이 이용을 못했네요

N/A

Beautiful property and excellent customer service! Access to the Club Lounge is wonderful and highly recommend.

No longer a 5 star destination, sadly. My husband and I returned to the hotel ( after many years) to celebrate my husband’s birthday. We had got engaged at this hotel many years ago and wanted to return, having absolutely loved the hotel and the wonderful memories they provided for us. The hotel itself has changed- nothing in the mini bar, no evening turn down service, food options are severely limited now; no breakfast buffet ( other than at weekends and even then, meager in its offering), very small in room dining menu and very few pool side choices. We booked the main restaurant ( twice in writing and once in person) for my husband’s birthday, hoping to sit at the same table where we got engaged. They did not appear to even have our booking and no birthday greeting was given. No cake was made ( as requested, twice, in writing) and we were led to a table inside the restaurant only after refusing to be seated on the patio where everyone without a booking was seated. I was so very upset as we have stayed at Ritz Carlton hotels all over the world for more than 20 years. Their reputation is built upon ‘Ladies and Gentlemen serving Ladies and Gentlemen’. I requested to see the GM the next morning and was told he was unavailable. Another member of the management team, Connor, met with me and was very apologetic. He did everything he could to listen and make up for what happened, but the damage had been done. The GM has still not reached out to me. What incredibly poor service!

Very good

Property is amazing and the pool is awesome. A little pricey, but we were prepared for that. One drawback was that you dont get the Marriott nights credit if you order through Orbitz and not directly with the property

Awesome experience

Went for a week. Grass is brown. Food has no seasoning. Customer service is horrible. It shows there’s a Hertz rental on location when you arrive there’s a luxury rental Company that charges 200$ a day for a regular car. Drinks are horrible. All restaurants lack seasoning extremely. When I told the servers they said that’s not how it’s supposed to be. I ordered garlic chili edamame. Nothing. Bland. I told the server his response was “it’s not supposed to be spicy” do not go here. Very very bad.

5-star service at a 5-star hotel. Outstanding. We will not hesitate to return again. Magnificent experience. They delivered beyond expectations. Thanks, Ritz-Carlton Kapalua! Well done.

Location

Nono

Clean roon