All staffs have to be well trained. Their service is too bad. Room is too cold. Breakfast tastes so so.

Gute Lage, Frühstück war ausreichend, Kommunikation mit Rezeption überwiegend digital, das viele als Vorteil betrachten.

The staff at breakfast were amazing and polite. Front desk staff were not very helpful nor polite. The rooms were not the same images as shown on the website (AI generated possibly). Breakfast was worth it. The location is well situated. Wifi was haphazard and sporadic. I would say more like a 3* than 4*.

Stort, velholdt værelse. Nem indtjekning. God, central beliggenhed.

Helt grei suite og alt gikk greit fra innsbekking til utsjekking

Perfekt beliggenhet. Rommet var helt ok, grei størrelse på enkeltrom, men vasken var ikke helt optimal, det var vanskelig å kontrollere temperaturen på rommet, det føltes ikke trygt å åpne vinduet da den ikke hadde sikkerhetslås og det var vonde puter.

Very convenient location and easy communication! My room had 2 balconies, one with a view of the main Cathedral. The bells may wake you up, but to me that’s a magic! Friendly staff.

Room was clean, staff was helpful

Clean room staff

There is some disconnect between the staff in the office and those at the call center. Had difficulty checking at 1 am., staff told one thing on the phone and call center said something else and we were locked out of our room. Staff didn't know a what events were happening across the street, didn't inform us of coupons, didn't inquire if We needed anything. Customer service, communication, and cordiality all need improvement.

Clean hotel. Room is not well lit. A/C only went down to 21C. My big disappointment was communication. Prior to my trip, I emailed the staff several times since I was checking in after the front desk closed. I emailed to ask for an airport shuttle, got 4 responses from staff, all different, different costs. Never confirmed. Also they never told me how to check in after hours. This made our check-in uncertain and difficult. Got emails back from the hotel several times with just their hours but they never told me how to check in. Also I asked what the shuttle looked like so I get in the right car. They never answered my question but instead send several emails with inconsistent prices. The last email said I had to pay cash so I cancelled the shuttle ride. The only big plus was the hotel location to old town.

Nice big room and bath. Little bad smell bath. Breakfast ok. Little more bread and jam.

Hotel was pretty good. Only a couple of minor things stopped me giving 5 stars - window sills were a bit dusty and we had an issue opening the safe as it had a flat battery. Staff were helpful and we managed to check in a little earlier. Would definitely recommend!

Frokost topp og veldig bra hotell

Toppenhotell med trevliga rum och bra personal.

Staff were really nice and very helpful. Situation of hotel was very good for exploring Vilnius. Brilliant position except a bit far from the bus and tailway station Excellent for getting hop on hop off bus etc as buses stopped just opposite the Cathedral

Chambre propre et agreable

Lakanoissa ja päiväpeitteessä oli likaa. Aamupala paikka ahdas, ihmiset tönivät kerätessään ruokaa, mikä oli loppumassa ja yllättävän suppea.

Overall well priced and clean

Ich hatte ein Zimmer mit küche jedoch war weder Geschirr noch besteck vorhanden was ich sehr schade fand ansonsten war alles gut hatte mich diesbezüglich auch an die whatsapp nummer gewendet