Disgusting

The halls and outdoor areas look fancy — great for event photos — but that’s where the good part ends. Room booking was a disaster. I booked a triple room (king + single bed) because three singles weren’t available. No connecting rooms either. I booked FIVE weeks ahead, confirmed by phone, and still got stuck with a double bed + single bed. No choice, no fix. Accessibility? Forget it. There are NO lifts to first or second floors. The only wheelchair lift was broken. If you need level access, avoid this place completely. Every towel had orange stains — too gross to even take a photo. Breakfast was another letdown. “Breakfast included” means English breakfast only, nothing else. Want an omelet? That’s £5.03 per person. Food was greasy and way below expectations. Housekeeping after 1 PM? Doesn’t happen. One of my rooms was freezing because the radiator was dead. The wall AC blew hot air until the room warmed up, then blasted cold air. I got sick after this stay. Bottom line: not worth it. Come for your event if you must, but book a different hotel unless you enjoy stress, confusion, and disappointment.

It was beautiful and clean .friendly staff easy to get to

I stayed for two nights with my two children (11 and 8) for my birthday. I’d mentioned the occasion when booking, but nothing was acknowledged – not essential, but most hotels usually make a small effort. The hotel has a spa and pool, but under-18s aren’t allowed to use the pool, which was disappointing. Breakfast doesn’t open until 8am (a bit late) and was fairly standard. The staff were excellent – professional, friendly, attentive and always smiling. Easily the best part of the stay, 10/10. The room, however, felt tired for the price. Loose wall lights, an unfastened duvet cover revealing an old, stained duvet with hairs on it, and bathroom silicone/tiles showing age. Noise was also an issue on Saturday night from a wedding reception. We’d been told about events, but despite having young children, our room was placed right next to the function hall, which made no sense. Overall: staff are fantastic, but the rooms and facilities don’t justify the cost. A very average stay, and I probably wouldn’t return.

Makes you feel like home

False Advertisement and rude staff. Raising a complaint has to go through 3 levels of so called management (Face to Face, over the phone and then attending on site after phone being put down rudely). I have paid for a 2 night stay with a King Size Bed with a Deluxe Room. I get given 2 single beds and 2 single mattresses joined together. My sleep was disruptive due to my Sciatica being aggravated and this was highlighted at around 5AM several hours before checkout I highlighted concise instructions for a full refund of my money as this is not what I've paid for knowing comfort is essential for my medical condition. After failing a call back that day I spoke to the person checking me in who was rude, overtalking and very defensive when challenged with my dissatisfaction and the call terminated. I then drove to the hotel to Speak with the front of house manager again someone in charge of the process who needs to go away and speak with other managers for a decision. I then get told I've stayed 2 nights and I've not highlighted a Medical Condition upon check-in. Please see attached my booking form highlighted and marked by Pen by the Front of House manager for me to highlight my disabilities. Part of any diligence exercise the staff checking me in didn't ask about any disabilities. The question asks if a I require assistance from a potential building Fire. Yet normal official forms ask the direct question Do you suffer with any medical conditions? Trading Standards involved

One night for a wedding - comfortable stay

The room carport was stained, bulbs out in the bathroom

The hotel was amazing service was great staff were lovely spa was amazing

very good

We had a one night stay here and it was just ok. Nothing spectacular and not 4 star in my opinion. The reception was slow but ok there was a wedding on. They told us to ensure bathroom door was closed for showers as the fire detectors have been inconveniently placed right outside the door but also by where you’d use the kettle and hairdryer. This needs addressing as not 10 mins into our stay, the fire alarms were piercing our eardrums for what seemed like an age with no direction to evacuate. The spa was not the best. No jacuzzi and the pool was very small and looked cloudy. Sauna and steam were good. They have a pigeon problem. Car was absolutely covered in you know what the next day. I just didn’t Im find it that friendly. The rooms were clean and beds comfy on a positive note.

The garden and beautiful flowers. Staff was very friendly and helpful

On arrival the atmosphere was so awkward. Theres no lifts in the hotel. When i checked in the room it was an awful a crack on the ceiling which nearly fell on my daughter. They could have changed my room but failed to do so. They stated they had no availability. The remote would not work rang reception, Waited 45 minutes no one turned up had to go downstairs myself and get them to change the batterys. breakfast my husband and daughter nearly choked on the fried egg there was chunks of shell in it. Also if you want a good nights sleep avoid booking anywhere near the weekend. They had four or three wedding parties the music did not go off until 12.30 midnight and it was really loud. The hotel is 4 star but it really lacked the customer service and condition was not to standerd. The shower tray had no drainage cover so when it was used the water spilled all over the floor. Management offered 20 percent refund at the time but have not seen that since. Management do not answer the phone overall very disappointing. Although the hotel has a swimming pool this is not accessible to under 18's.

Excellent View and luxurious view

Not suitable for anyone with mobility issues, as there's no lifts and too many stairs

Ease of parking Cleanliness, good quality shampoo, handwashing and ample tissues. Enough sockets and lighting Maybe some herbal tea sachets could be added But other than that an amazing place to stay with a good hearty breakfast

Notified after booking about noise from an event, which is fine but it was VERY noisy so worth considering. The room was in terrible condition. The toilet was literally hanging off the wall. It shouldn't have been used. The shower is also poor quality

Came for a 2 night break. Service was good especially in the restuarant.rooms were good, bed comfy. Pillows far too hard for both myself and my friend. The pool is small. We had treatments booked which were very nice,

Nice and clean food very good and well priced

Too many weddings the bar area was so crowded it was uncomfortable