I’ve stayed at Hotel Taylor many times and have usually been happy with the accommodations, service, and rooms. Unfortunately, this stay was very disappointing due to an interaction with one of the male reception staff.
I had booked a privilege room for two people in case my friend decided to join me, which she did at the last minute. I went to confirm the night before there would be no issue if she checked in before me the next day while I was working.The receptionist insisted I had booked a solo room and refused her stay to me, and told me, “I think I know how to do my job,” when I questioned it. After I showed him my confirmation, he said there was a system issue, with no apology for either the mistake or his rude behaviour.
Because Hotel Taylor was fully booked prior to this stay, I had also stayed at 9Hotel République, where I received much better service and genuinely kind, helpful staff. Based on this experience, I will certainly reconsider my stay next time.
