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Room was excellent. Hotel is located zone 3. If there were a refrigerator, it will be perfect.

I was given the wrong room and had to change rooms. Staff were not friendly on arrival. Good walking distance to bus stops, and Chiswick high street.

Thank you again! Always reliable for comfort and cleanliness- the best welcome and delicious healthy breakfast too!

Thank you to the staff for their welcoming and kindness. Your hotel is fabulous and my fury choice while on business in London which is weekly these days! See you again next week.

The room and bathroom were both much larger than I expected. It was very clean and comfortable with lots of extras in the room like popcorn and a coffee machine plus toiletries from Rituals. I had a lovely dinner from room service. There was plenty of choice and all allergy information was available for dinner and the breakfast. The hotel really exceeded my expectations.

Generally, I enjoyed my stay at the hotel -the room was spacious and well maintained, the hotel is near a tube stop, a number of good restaurants within walking distance. My only slight complaint is with the breakfast, which was good but not great, and could have varied a bit more from day-to-day.

Je viens dans cet hôtel depuis 10 ans pour raisons professionnelles et récemment la qualité a baissé significativement. On sent qu ils tirent sur les coûts. Le pire étant le petit déjeuner…il était excellent dans le passé… désormais les croissants et pain au chocolat ne sont pas frais, le jus d orange, le chocolat chaud sont dilués à l eau. Il manque de nombreux produits au buffet… Impossible de se connecter au wifi dans certaines chambres (grande chambre avec long couloir…) Dommage

The breakfast options here were excellent. Property was very clean and the check in and check out process was the easiest I’ve ever dealt with. Parking was very convenient.

The hotel's best feature is its self parking underground parking garage which features car spaces unimaginable in the UK let alone in the London area. The staff are very obliging but management needs replacing. I asked for extra towels. Someone from the front desk said the manager said I could only have x amount. I got what I wanted by entering the hall and asking a chambermaid for them. I mentioned this to another staff member in the dining area who confirmed that management was useless and particularly nasty. Nevertheless, the room was fine and the location very accessible by car. One is not a long drive to Knightsbridge with many fine restaurants. Another disadvantage of staying at this hotel is the fact that Chiswick where it is located has really poor parking for restaurants. The choice of restaurants there is poor to start with so this is not a big deal. The hotel does provide a free and plentiful buffet breakfast. Overall I would encourage anyone driving to stay here. If you have no car, do not consider the place as there are no nearby restaurants and the nearest tube is not so near on foot.

Great well located hotel

Parking was good although I had to ask for a new ticket every day. The breakfast could have been better

The Clayton Hotel Chiswick is a lovely place to stay! We stayed for 2 nights in July. The room we had was very nice. It was air-conditioned which was welcome during the oppressive heat wave. Our room was a one bedroom with a desk, chair and additional seating area. The bathroom was quite opulent, with a beautiful soaking tub and separate shower! The hotel itself is a short 3 block walk to the Gunnersbury tube station. It's then a 30 minute ride into central London. The staff even let us check in early because we arrived on the red-eye flight from New York and were extremely jet lagged! All-in-all, it was great stay. We highly recommend it!

Good location close to the tube, great breakfast and comfy bed.

A

Lovely clean hotel. The food is amazing and I had the best night sleep. Would definitely recommend to family and friends.

My experience at Clayton Hotel was abysmal- it started with check in, we were given room 319 and as we entered the room was not ready. Came downstairs and told the staff the room is a mess they said they didnt check it and gave us a new room 219. We entered 219 - the TV control was not working on 1 TV- we thought doesnt matter atleast there is 2 tv's. Then there was no coffee machine - the staff were informed they said they dont have another coffee machine to give us. We were so disappointed with their attitude as they did not even apologise. We carried on and cleaned the room as it was not as bad as 319 but still the mirror etc had fingerprint marks. The next day we went out at 11am and put on the 'refresh my room tag' on the door. We came back at 4pm and the room was not made. We had a concert to attend so we told the reception that the room was not cleaned - they apparently had a maintenance issue and said by the time we come back it would be sorted. It was not, at midnight when we entered we were shocked it wasn't sorted. They then said no house keeping is available and gave us 2 bed linen to put on ourself and gave us no new towels, toilet roll or even water. Our time was so shocking we left and spoke to manager on way out who then had apologised but we didnt not even get offered breakfast. I want a refund for our dreadful stay. I did not expect this and made a video of the whole situation.

Never s