모든 시설에 비해서 가격이 비쌉니다

저녁7시 이후면 택시이용도 안되는 지역이라 식사 관광 모두 주의를 하셔야하고, 오다와라역까지 운행하는 다인승 셔틀이 있는데 체크인시 미리 예약해야만 이용이 가능하니 이 점또한 주의요함., 온천시설도 대중탕에 샤워시설있는 정도니 제대로된 일본 전통온천이용 계획 이시면 다시한번 생각 해봐야하는 호텔임.한적한 산속에 위치한 하이야트호텔 이라고 생각하심됨. 주위도 호텔 밀집지역이라 전망 생각 하시지 않고 그냥 조용히 방안과 호텔내에서 쉬다 올 계획이시면 나쁘지않은 호텔임. 호텔에서 석식과 셔틀 이용할경우 꼭 미리 예약을 해야 함!

Very nice lobby area. Great with the shuttle buss. Good onsen facilities. Food was just ok in the Living room area. The breakfast was great. The view from the rooms are amazing.

Great hotel

とても気分よく過ごすことが出来た 　(^^)

Wonderful time spent in the relaxing town of Hakone. The hotel is surrounded by natural beauty. The onsen was a wonderful alternative to our canceled plans due to all the rain so glad we were able to have some time to experience it and unwind. The breakfast was wonderful with lots of variety.

Beautiful room, delicious breakfasts and exceptional dinners

Staff knew who I was and were attentive to our needs from the moment we walked in the door. Hakone is a wonderful and relaxing location and the resort has a wonderful private spa where you can enjoy the hot springs in comfort.

Relaxing and welcoming

We stayed only one night at this hotel. During check-in, we received a rather unpleasant welcome that was below the standard one would expect from a hotel in this category. We were poorly attended by an older staff member who seemed stressed, rude, and impatient. Aside from that, we had a very pleasant stay. We did not end up using the onsen, although we were told it is an excellent experience. PROS: * The room was huge, and we enjoyed a beautiful view from it. * Excellent bed linens and bath towels. * We received a welcome drink and another complimentary drink if we chose to dine at the hotel restaurant (which we did). * The hotel restaurant is very good, and the Wagyu beef was delicious. * Excellent shuttle service to and from Gora (you need to call in advance). * Very spacious bathroom, with a separate and equally spacious toilet area. * Wonderful breakfast. CONS: * There is nowhere in the bathroom to hang towels, not even the hand towel, which makes the space less practical to use. * The hotel did not provide any information in advance explaining how to use the shuttle service to reach the property. To make matters worse, the hotel never replied to an email I sent approximately six hours before my arrival requesting information about the shuttle service.

良かったです。

Dejligt hotel med gode faciliteter

Não tinha uma boa ducha no banheiro pra banho

Property could be kept more clean and maintained.

Overpriced. Rooms are nice, but food is very basic. Breakfast is ok. Staff is very nice and amazing. They don’t have a gym which I don’t understand why. The hotel has a shuttle bus that takes you everywhere for free which is very nice.

Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property.

Excellent breakfast a lot of choice .

Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience.

ハイアットにも関わらずラウンジのサービスがないのが残念。16年前に泊まった時は無料のラウンジサービスがあったように記憶しているが今はウェルカムドリンクのみになっていた。補助ベッドはレベルが低い。古い施設ではあるがメンテはしっかりされている。朝食で卵料理のオーダーをはじめに取る割には運んでくる順番がおかしかったり正しいオーダーのものではなかったり機能的なサービスではなかった。

Everything was amazing! Our kids loved the food and the Onsen