The front desk staff did not know the location of the room, the closest parking, nor the reason to fill out forms.
The room had beds that moved every time you did, blood stained sheets, threadbare towels, overflowing shower, and a toilet that was built for a child.
There were dishes in the hallway that had been there for some time.
The wait staff did not know what wines were available, how to make a martini, nor how the dinner entrees were prepared. The breakfast was lukewarm at best, the utensils had food particles still on them, and the buffet was limited in items.