The staff were excellent and i was offered a?room upgrade for

Staff were friendly, helpful and welcoming. The leisure club was great, enjoyed by adults and children although in the evening on our second night the showers were out of use and the pool was rather chilly. Our room was second floor and quite far from an entrance which made taking our dog out a little difficult. The room itself was rather dated but generally clean, a few old stains on the carpet and window cover, the underside of the bed seemed to be shedding black fibres, the toilet didn’t flush very well and the wash basin didn’t drain very well. The grounds were good for taking the dog for a short walk and lots of parking. We didn’t use the restaurant.

The room was tatty looking with the worst mattress either of us had ever slept on, it has been several days and our backs are still bad as a result(we did tell reception this after the 1st night of our stay and they said that they would let management know but nothing was actually done about it). The food was very hit and miss with some meals being good and some not. We did not like the amount of supplements we had to pay on the menu considering we had already paid for meals. We also were not told that the young farmers ball was being held at the hotel during our stay there were people running around the hotel making a lot of noise until after 3am. Overall we were very disappointed in our stay and would not either visit again or recommend Sprowston Manor to anyone.

Size and cleanliness of the room was amazing all the staff were great nothing was a problem for them

Hotel was clean and a really lovely place to stay. Unfortunately the room we had was nothing like what was shown on the website and was below average. The room was quite small and the shower was very basic. We asked for another room but because it was valentine's weekend it was fully booked.

Jacuzzi was out of order when we visited, but the pool, sauna and steam room were great. The lady on reception was very friendly and super helpful. Room was clean and breakfast was good. Would definitely stay again wgen visiting Norwich.

The room was okay and bit worn out but bathroom was very nice staff where great and the breakfast was excellent lovely place to stay

They were good.

Room was amazing, some areas were dusty such as the lounge corner next to the wall. Food was delicious but the choices without paying extra supplement were limited, when we stayed last time in January there wasn’t any additional supplements and the menu choices were more appealing.

I would start that the room was excellent. On arriving at 2.45pm there was no one on reception & we had to wait about 10 minutes until someone turned up. The jacuzzi pool was out of action for maintenance, we had been warned about this before our stay. We had an evening meal in the restaurant & this was very good & the waiter who served us was an efficient & charming chap. Breakfast was not a success. The scrambled eggs were very runny & looked as if they had over heated on the hot plate & someone just mixed some more milk in, they were brown. The fried eggs were rock solid on the hot plate, Bacon cooked on one side & not on the other. Could not find the porridge or hot milk & no staff about to ask. So not good. We have stayed here previously. Things were fine. Would we stay again, I am not so sure.

Room was shocking carpets were dirty in room and stairs. Walls were dirty. TV didn’t work properly. Bed mattress felt like it was made of stones so they added a topper which didn’t fit and still not comfy. Breakfast looked like it had been used from the day before. This hotel is just shocking and should be so much better for the price. On the upside only the staff working there are very nice and efficient. The owners should be ashamed.

Really good as always

Request elevator if not on ground floor. Room allocated was only accessible by stairs. Asked for pina colada at bar bar tender rudely stated we don’t do cocktails. Pointed out ingredients on shelves behind her she repeated we don’t do cocktails ordered oj and beer asked to charge to room. Bar staff said you can’t do that you must pay now. So rude. Was swapped to room with elevator access. Bed had hairs in it. Everythad layer of dust covering it. Shame because with decent staff Ryan’s good cleaning would have been great. Don’t like anyone being rude to me when I’m the polite customer.

I booked an economy room, so I had no problem with the fact that it was smaller and serviced by a lift. However, having music blasting out from downstairs from 7 am and a poor-quality mattress lets the hotel down a little.

Friendly staff, beautiful hotel, good food and lovely room.

Accessible parking, exceptional evening meal and breakfast, lovely swim and spa

Didn't have breakfast The food in the restaurant isn't very good Chicken supreme potatoes under cooked and swimming in olive oil; all dishes under seasoned Fish and chips terrible , chip hard and overcooked fish batter also not food it shattered on my plate revelling over cooked small fish service was great needs to improve

Clean room, friendly staff, perfect 1night stay.

Excellent staff went out of their way to help. However not really dog friendly, totally understand that dogs not allowed into restaurant and normally quite happyvto eat in the bar, but only one table really suitable to eat at. If you were not lucky enough enough to get this then you either had to sit at a very small table just big enough for 2 plates that was at knee hight so not very relaxing or you had the large very comfy sofas and a small coffee table again not ideal to eat at. Also a lot of complaints at how hot the restaurant was whith people not wantingvto eat there so making the bar more crowded. Even the staff were embarrassed to serve people at these tables. However the rest of the stay was great, room was large and clean, only one very flat pillow per person was unusual, I would have preferred either a larger one or small ones.

Room was fine,….staff helpful even though it was Christmas holidays. - Unfortunately, though understandably, the pool and Spa were closed fora couple of days. Hotel was peaceful enabling a relaxed time away.