Check-in time was 4:00, but we arrived earlier than expected. I checked in ahead of time and said they would call me when the room was ready. After touring the surrounding tunnels, I received a call saying it was ready and checked in at the hotel. However, among the rooms under construction on the first floor, they were assigned to a corner room. When I entered the room, it was very old and smelled, and above all, I felt construction noise and dust in the hallway. I have no idea why they were assigned this room. I felt so bad. In the end, I asked to change and was able to change from the room assigned to the ground floor to the opposite room. It was a very exhausting day from the first day of the trip.

Pet rooms stained.

The room is clean and comfy

Relaxing and refreshing

Everything was great

I always get excited about coming to this hotel and everytime, the check in goes well and then I am usually disappointed in the hotel room and in the spa. meh It was okay.

👍

Lean room, loved the mineral spa

The hotel is beautiful, but the mineral pool and spa were my favourite places!

Room was big. Jacuzzi tub in room was great

The room was very dated - the lamp didn’t work and the tub wasn’t cleaned well. Staff were very friendly and the pool was great.

Everything was perfect! Right from checkin to checkout!

The king sized bed was soooooo comfortable and the view of the park was very pretty. Loved being able to walk over to the pool without leaving the building.

The spa and services were excellent. Had dinner in the lounge each night and watched baseball. Perfect

This stay was lovely. We thoroughly enjoyed the mineral spa. The hotel does show its age and is a bit of a maze. However we did not pay for the upgraded room, so we got a un-renovated room. It was definitely dated, but clean, with a comfy bed. My only major complaint was the shower was super small and clausterphobic, so if you were to stay here more than a night or two, it might be a dealbreaker, but for a quick stay it was great!

Stopped into the spa to buy some products that I had bought the year before ! Talked to a lady about a product that didn’t have a mister ! She was very polite and said she would look for one if they had ! I returned and was speaking with a lady that worked there and the manager ( with bright red hair ) jumped in and was like we don’t have any ! Her attitude was like that is it and just wasn’t very professional. So I just left ! Return thinking she wasn’t there and was speaking to a lady about the difference in some products when out came the same red head and took over the conversation ! Had enough and told her that was very rude of her to do and she had no manners ! Had a few words and walk out and she is just yapping about me ! So I go back and tell her that I was going to buy some product but now I will just go home and order on line ! Very poor customer service !

Staff were amazing this trip!

Love staying there

Spa is great

The stay was ok, rooms need repair & updating & room was small. Nice perk is the amazing mineral pool