8.0
매우 좋음
리뷰 1,000개
청결

8.2

편안함

8.0

서비스

8.2

실제 이용 고객 리뷰 Denham Grove

페이지당 리뷰 수
20
40
상위 리뷰
Laura
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
10.0
/10
13주 전에 리뷰함

Hotels.com verified review

I stayed in the junior suite with my two kids. The room was really spacious, with a king bed, double sofa bed and single put up bed. The bathroom was huge, with a separate bath and shower and double vanity. It was a relief to have air con during the heatwave, so we had a great night's sleep. We also made use of the pool, which is simple but does the job. I tried the sauna, but it was only warm at best. Breakfast was very tasty, with plenty of variety. I would definitely stay at Denham Grove again.
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tracey
icon-아이와 함께
아이와 함께
6.0
/10
13주 전에 리뷰함

Expedia Group verified review

Disjointed and inconsistent but has the potential of a great hotel Just feels it needs a hotel manager to make sure the standards are the same each day and that staff are trained and facilities/resources are easily available, felt like we were constantly needing to ask for things. Bar - drinks werent cold Asked for a bath mat - took nearly an hour to bring one up Breakfast - food different depending on what time you arrived, not quickly restocked - second day there was a menu that stated you can request certain foods that wasnt informed the day before. The carpet either needs a really good deep clean or replacing it was a stained colour. Smoking area allocated directly outside of rooms,why? Bed - could sleep but not overly conformable Sauna either switched off or not working second day -asked for someone to come down and fix it but again waited to no prevail - I think the hotel is very short staffed and that not everyone knows their role. Lockers not working The Biggy and this might sound like im a party popper but large gathering outside drinking until 3/4am meant that we didn't sleep the first night as up early with the baby. I dont mind it going on until 1am but I do feel after that staff should be asking residents to either take it back to the rooms or reduced the noise levels for sleeping guests, Each time I was either at reception or the bar I could hear someone else putting in a complaint - food taking too long to come out, noise, Asking for 'cold' drinks etc
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Simon
icon-파트너와 함께
파트너와 함께
6.0
/10
13주 전에 리뷰함

Expedia Group verified review

Unfortunately the room we were in was small with no ac. There was no Netflix or other channels and the flat screen was small. The evening food in the restaurant was poor.
Janet
icon-
10.0
/10
13주 전에 리뷰함

Expedia Group verified review

Food was amazing 👏
Brian
icon-
8.0
/10
14주 전에 리뷰함

Hotels.com verified review

Friendly staff good room great experience,
Ayman
icon-아이와 함께
아이와 함께
10.0
/10
14주 전에 리뷰함

Expedia Group verified review

Nice staff
Helen
6.0
/10
14주 전에 리뷰함

Expedia Group verified review

The hotel has the potential to be lovely, the location is great and the grounds very nice. However, on arrival at 3pm when making our way to the room, there were many used glasses and crockery outside the doors of other rooms which were still there the following morning when we checked out. It would have taken no time for the corridors to be cleared and gave a poor first and last impression of the hotel. Our junior suite room was lovely and spacious but in need of tlc, as it was worn and tired. There was tape over parts of the flooring and missing bits of flooring. The furniture had seen better days, including the desk chair which had red staining on it. There were also scuffs on the walls. Our suite benefited from being ground floor which meant we could sit outside, however we found that even with the door closed ants were coming inside. There was a sign on the window saying the curtains were for display only and to only use the blinds. The blinds were see through, offering no privacy or darkness…. The swimming pool and changing rooms again are in need of some tlc, very tired and lockers were unusable. The beds were very comfortable and we slept well. Breakfast was excellent, tasty and well cooked.
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Claire-Anne
10.0
/10
15주 전에 리뷰함

Expedia Group verified review

Hotel was beautiful and stella who checked us in and checked was amazing and very friendly throughout our stay and the staff in bar and lounge were nice and breakfast was good too 👌
Maxine
10.0
/10
15주 전에 리뷰함

Expedia Group verified review

This is placed in a beautiful, peaceful location and was extremely reasonably priced. The staff are very helpful and polite and the service was excellent. I will definitely stay again when in the area and I highly recommend.
Joanna
10.0
/10
15주 전에 리뷰함

Hotels.com verified review

Was a nice hotel, clean and well kept
Diane
8.0
/10
15주 전에 리뷰함

Expedia Group verified review

We have stayed here numerous times and it is a very convienient hotel forus to visit family in the area. Quiet location and rooms have evrything you would need and expect.
Andy
4.0
/10
15주 전에 리뷰함

Hotels.com verified review

Normally a great place to stay, my recent visit was subject to a number of problems. (1) a staff member (accidentally, apparently) tried to access my bedroom at about 2230h whist I was sleeping. The Duty Manager acknowledged that it was an error - but I didn't really feel safe and secure at the time and over that night. (2) My key card did not work on two of the three days, meaning a long walk back from my room to reception (twice) to get it revalidated. Not a deal-breaker, but after a long hot day at work, the last thing you want is hassle at the hotel. (3) There were rarely staff available at the reception. I gave up waiting on on two occasions. There's no bell or buzzer to ring to grab their attention, and they didn't seem to be hiding in their back-office either. Disappointing, as this is normally a good place to stay, but I'll try a few others in the same area over the next month.
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Carlyjo
10.0
/10
15주 전에 리뷰함

Expedia Group verified review

Lovely stay.
caroline
6.0
/10
16주 전에 리뷰함

Hotels.com verified review

Booked 2 suite rooms for 7 of us , 3 adults 4 children. Checking in was quick and efficient . Rooms looked great . Went out for tea then on return noticed ants all over one of the rooms and I mean ALL OVER!! Went to reception to be told no other rooms available and manager had gone home at 6pm . Children wouldn’t sleep in that one room so had to move beds into our opposite room which caused a neighbour to complain about the noise as he was working . It was no later than 7pm and in a family room , during the kids summer holidays not sure if it would be quiet for the next 6 weeks!! We to all went for a swim to use up extra energy then an early night 1 room with 5 in and 1 room with 2 adults. Breakfast was good and plenty. I’ve stopped here twice before and never had a problem but hotel needs some TLC .
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Graham
4.0
/10
16주 전에 리뷰함

Expedia Group verified review

Rooms hot without air conditioning. Television in room not working which i tried to report to reception but there was no answer. Very rude staff member on reception who glared at me when I returned my key card as they were on the phone and rudely ignored my "Thankyou". Not a nice stay and I won't be going back
Andrew
6.0
/10
16주 전에 리뷰함

Hotels.com verified review

Very mixed stay - great breakfast, good sized room and towels, and food in restaurant was good when it came. Facilities v good and staff seemed friendly. BUT no Wi-Fi in room despite multiple requests for help at reception, it took 4 separate key’s to be able to access our room, 45 minutes to get food and very unclean outside dining area (broken glass on floor, slow staff), and one side of our double bed had a mattress protector and was super comfy and the other didn’t and was lumpy!
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Leni
10.0
/10
16주 전에 리뷰함

Hotels.com verified review

The family room given to us was spectacular ; spacious and clean. It was a beautifully set up room that suited us a family of four. Our kids loved the breakfast and the facilities. Would definitely be coming back here when visiting London/ Wembley
Anna
8.0
/10
16주 전에 리뷰함

Hotels.com verified review

Perfekt placering ift at besøge Warner Bros Studios. Gode parkeringsmuligheder på stedet. Service fra reception og barpersonale virkede meget overfladisk. Pool er et kæmpe plus.
Katie
8.0
/10
16주 전에 리뷰함

Hotels.com verified review

Ideal for a 1 night stay. Good location. Needed a few upgrades but fine for what we paid. Plenty of free parking.
Ryan
6.0
/10
16주 전에 리뷰함

Hotels.com verified review

Room smelled strongly of smoke on arrival. We couldn't be moved as the hotel was full, but Jasmine in Reception was very helpful and understanding. We were offered a complimentary evening meal, which was perfect after a busy day. Breakfast was very good - plenty of choice and everything was fresh.
페이지당 리뷰 수
20
40

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