객실이 깨끗하고, 직원도 친절함

신혼여행차 들렸던 마지막 장소인 마드리드 숙소입니다. 시내까지 버스 혹은 택시로 30~40분 정도 이용해야 한다는 불편함을 빼고는 괜찮았습니다.

Can't recommend. I booked wrong dates by mistake and I noticed it straight away. tried to change those to the correct ones but the correct dates were fully booked. They answered that they are not returning the money back. Really bad service from the hotel and shortsighted as well. Guess am I going to book from this hotel another time? I know it was my fault booking the wrong time but hotel could be a bit flexible and think about customer experience and customer relationship over shortsighted money they received from not having anyone in those rooms I booked. There should be a possibility to return the money if I notice that enough early. Now it was a couple hours from the booking.

Rara vez dejo opiniones negativas, pero considero que la actitud del recepcionista merece ser mencionada. Tuve un problema con mi aplicación de taxi y le pedí ayuda para solicitar uno. Es cierto que tuve que cancelar una primera petición porque parecía que la aplicación volvía a funcionar. Sin embargo, pocos minutos después el problema regresó y le pedí nuevamente su ayuda. Fue entonces cuando su comportamiento me pareció totalmente inapropiado. Me respondió de forma desagradable, diciéndome que sería “la última vez” y que “no tenía solo eso que hacer”. Considero que ayudar a un huésped a pedir un taxi es una asistencia básica que puede esperarse de la recepción de un hotel. Lo que más me sorprendió fue que apenas cinco minutos después lo vi fuera del hotel fumando un cigarrillo. Por ello, la impresión que me quedó no fue la de una falta de tiempo, sino la de una falta de amabilidad y consideración hacia el cliente. El hotel en sí es correcto, pero la calidad de la atención al cliente forma parte esencial de la experiencia. Lamentablemente, en este aspecto, mi experiencia fue muy decepcionante.

Nice place and staff

Fácil aparcamiento, desayuno muy bueno, el café excelente

There was a problem with the water temperature in the bathroom. It was changing from freezing cold to super hot itself. It was also so noisy even at nighttime. I have received two anonymous phone calls at around 12:30 am via the cable phone in my room.

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Stayed at Hotel Pax several times now driving south, never disappointed. Plenty of free parking on site, rooms spotless, bedding & towels fresh & clean, in very quiet location. Staff are excellent, always friendly & helpful, English speaking. Breakfast cannot be faulted, unlimited fresh quality produce. No bar available but there is a nearby Mercadona Supermarket for a bottle of wine or two. We highly recommend Hotel Pax.

Ótimo atendimento na recepção, quarto grande e amplo, ótima vista, café da manhã bem variado.

Room cleaned to perfection but overall interior is quite tired. Plenty of parking, good night' sleep, good value breakfast. Will stay again if will be around.

Buen profesional y muy rápido

Great staff and clean room.

Wonderful staff and delicious breakfast

Comfortable hotel in a safe and convenient location....great for highway access and local dining

The only thing missing is a kettle to boil water and to iron clothes

Quarto confortável, limpo e arejado. Bom café da manhã, estacionamento e fácil localização (opções de ônibus para deslocamento fácil ao centro de Madrid).

Plesent stay clean room. Good parking and Good staff

Rene værelser med gode senge og flot udsigt fra altanen

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