전체 평가 및 리뷰 Terra Andina Colonial Mansion

조금 추웠어요 조식은 보통이었어요 직원들은 친절했고 아르마스 광장에서 걸어서 5분정도의 거리여서 위치는 괜찮았어요

Comfortable

good

호텔 위치, 직원 친절도, 아침식사, 공항 픽업 서비스, 인터넷 이용 여건 모두 가격 대비 상당히 만족스러웠습니다.

아르마스 광장에서 오분 거리에 위치해 여행하기 편리합니다. 공항 픽업 서비스, 여행 스케쥴 지원, 직원 친절도, 인터넷 이용 여건, 로비 이용 환경, 아침 식사 등도 매우 좋습니다. 객실은 최상급은 아니나 괜찮은 편입니다. 전체적으로 가격 대비 만족도가 상당히 높은 호텔입니다.

The hotel was really terrible. We are supposed to stay this hotel for 2 nights, but actually for 1 night. Although we booked the hotel through hotels.com website, they said there is no available room and they couldn't take any action including refund. The front desk man was irresponsible and unkind(on December 17 night). The customer service was the worst I have ever experienced. I recommend reserve this hotel for whoever wants to be unpleasant.

The hotel was in a good area for walking, but a little bit noisy so we didn’t sleep all that well. But we got last-minute emergency rooms after our VRBO reservation host didn’t show up and left us stranded on the street.

GreAt

My stay in the beautiful Terra Andina Colonial Mansion in Cusco which was a very good experience. The staff was always very helpful with my many questions. We stayed with them before and after our hike on the Inca Trail. They even stored our bag while we hiked. We enjoyed being able to sit in the quiet restaurant for a meal or snack after a busy day.

Great location with walking distance to everything. Large room with all you need. Good ambience with the colonian style. Very friendly and helpful staff. On the negative side: very very cold in the room at night in July despite maxing the heating. Bring your pajamas.

Me gustó el servicio, todos muy amables, un rápido check-in.

Beautiful

Had a good stay

Excelente, muy bonita la propiedad, buena atención de su personal

1-star rating because of theft from our luggage. Before we left for the day, we tried to use the in-room safe, but were unable to get it to work. We should have gone to the front desk and had them fix the safe. We left 4 envelopes with money in my husband’s backpack and secured all the latches. We left the hotel at 8 am and returned at noon. Upon our return my husband noticed that the latches on the backpack were open. He looked inside and saw envelopes, but we should have counted the envelopes to insure all were there. We checked out the next morning and went with a private guide in his private car and were out of Cusco for two days. During that entire time, the backpack was either with us or locked in the trunk of his car. Upon returning to Cusco to a different hotel and repacking, we noticed 2 of our envelopes were missing for a total of $700 USD. The 2 envelopes which were not touched had Chilean pesos. Our Cusco guide went with us back to Colonial Mansion to help us with this problem. The room cleaner had been employed there for many years with no problem. They said they could look at security video to see who was in the area during that 4-hour window. We asked them to have the manager call our guide and they took his number and said he would call us that day. They never did. The hotel is clean, well maintained, and has comfortable beds, but if you choose to book here, make sure to take all precautions for your valuables. Having $700 stolen leaves sour taste.

Funcionários muito atenciosos.

Very nice experience

The hotel and the room are clean. Would be nice if the hotel offers drinking water for the room and tea.

Comfortable beds with high quality linens. Staff friendly and helpful!

Wonderful hotel! Great location, friendly staff and attentive!