We stay in a different property each time we go to Cozumel. This was our tenth trip. Hotel B was the best so far! Service made the difference. Staff were consistently the best. Reception spoke excellent American and were proactive in their service. My passport dropped out in the shuttle on the way there. I panicked, because I didn’t remember the company name. The bell person not only remembered the company, but also the driver. To make a long story short, the bell person summoned a taxi, explained in Mexican the situation to the driver, gave him instructions. The bell person then explained what the taxi driver should do and what we should do. Passport found; crisis averted.
The room was very clean. Bed and pillows were comfortable once we figured out how to “cradle” our heads in the pillows, because they were too high for both my husband andI. There was a crack in the sink, but that didn’t affect function. Chairs in the room and desk were uncomfortable and rusted. They are in the process of updating, because other rooms we saw had newer chairs.
Pools, restaurants, beach and views were wonderful. Get an ocean view to watch the sunsets!!!
