청소 써비스 불량 하여 청소도 직접 하고 찾아 다니며 타올받아왔네요 . 봉사료 지불할 잔돈교환도 안되요. 객실에 깔아둔 매트는 먼지가 풀풀

Everything was fine until check-out. When I wanted to leave my suitcase and bag in the locker, they said they couldn't take them because my laptop was inside. They said it was a hotel rule and showed me a document with the rules. There was no warning about laptops on the document, but they showed me a paper stating that if valuable items are left there, the owner is responsible for them. Even though I accepted responsibility, they didn't accept it.

The resort was good overall

The food is really good, if you don’t want to leave the hotel, you can go for the buffet dinner and breakfast; great variety, healthy and clean. Room was always spotless thanks to Mohammed, and the entire hotel is being cleaned on regular basis. Staff is super kind and nice to talk with, specially the people at the bar: Mr Yousef, and the great service from the shisha specialist. After a long stay in Egypt I can say this was the best hotel we stayed. Definitely will come back!

This hotel has a nice area, however its location is really far from everything. I asked them about airport pickup and they did not replied to me here, or my direct mails and did not answer my phone calls. "Daily houskeeping" means, they give 2 bottles of water (at least day do it). Even there is an information plate that after 3 days of stay they will clean the room, however they did not. Pool is open just till at the beginning of sunset. Gym is at another hotel. Breakfast is really good.

Excellent services and very nice staff.

The hotel as hall was satisfactory standard! Staff in general were polite. I think they can benefit from a customer service awareness course as some of them was below standard specially on the bar area in our arrival it took the guy 45 minutes to get us 2 club sandwiches and when they eventually arrived the sandwich and the chips were called.

Allt var toppen. Super nöjd! Bodde på Hilton bredvid i några nätter, tänkte testa hotellet bredvid som var mycket billigare, visade sig vara mycket bättre till och med.

I had a pleasant short stay at the Swiss Inn Pyramids. The location is convenient, especially if you’re looking to enjoy the surrounding golf courses and proximity to the pyramids. The rooms were clean and comfortable, and the staff was friendly and attentive. The resort offers a peaceful ambiance, ideal for a quick getaway. Highly recommend for a relaxing stay near Cairo’s historic sites.

Ich komme immer wieder gerne in diesem Hotel

Had to change rooms twice with no resolution of malodorous stimulant fumes coming into room through walls, ceilings, floors, and AC vents causing unhealthy neuro & gastro symptoms including insomnia and lack of sleep. Missed seeing pyramid of Teti due to exhaustion.

I noticed a large hair and dust ball on the bed cover. Housekeeping changed sheets, it took 7 different sheets to find a proper new clean set. One bed was too lumpy to sleep on and the last night I got two large bed bug bites. Very upsetting

Very happy!

The Staff at our check in was not friendly. Everyone else was courteous and friendly. Staff at the Gold course were excellent. The housekeepers were superb. Dining was great.

Property is very good and clean

They should make sure the room is properly clean before guests check-in. The toilet was disgusting when we arrived, like someone had used it and no cleaning after that! Have video evidence but cannot upload here

جيده جدا

The hotel is really perfect and staff are professional. The food is the best.

Rates by nationality as Racism which is discrimination, pre-judgements or hostile behaviours directed at another person on the basis of their race or nationality , Question is Why 5 stars Global Chains didn't apply rates by nationality for the same reason no rates based on race

We travel to Cairo very frequently, mainly for Business, but this time we made a combination with our Daughter, to do some sightseeing and also attend our business in Sadat City, for which reason we chose this Hotel. Our Experience with the Management, Public Relation and Restaurant Staff was EXCELLENT with very exclusive attention to our needs and desires, for which we are very Thankful. However, the Hotel as is definitely not up to the standards of a 4 star Hotel