Room heating system was loud and unusable.

Courteous staff, clean and comfortable rooms, centrally located within walking distance to restaurants, shops and local landmarks.

Vraiment bien entretenu

Beautiful room, friendly staff

Rooms where clean and comfortable. The service staff was very helpful.and friendly!

This property looks amazing from the outside. The exterior is gorgeous; however, inside we encountered the hotel did not have hot water. When we explained our issue on the day we arrived right up to checkout, the front desk staff offered a litany of excuses and rude responses. I will discuss this further with the General Manager who was on vacation during our stay.

This was a great place to stay for our family as we visited Charlottetown. Chelsea provided outstanding service in the Lobby bar and she was a memorable part of our trip.

Beautiful property and so walkable to explore charlottetown

The staff were very friendly,esp the dining room & cleaning staff. It's a lovely old hotel

Nice hotel with nice staff

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The room is clean and the staff is so nice

Always a pleasure staying at this property. Well located, great food and wonderful service from check in to check out.

Wonderful customer service and rooms are very cozy. Great locstion

The lobby has great character, the rooms are nice and modern with nods to the past. There is a roof top terrace which is probably lovely on a summer evening and the front porch has character. Parking is included but the lot was a bit of challenge, especially as the hotel was busy. Easy walk to downtown and to the water.

Great location

Very beautiful establishment Disappointed in the no free breakfast as advertized

An ok stay. The staff were fine, if not particularly friendly. There was a wedding at the hotel so maybe everyone was just tired/stressed. Our room was small but clean and comfortable. The bathroom is VERY small (you can barely turn around in the shower without bumping into the built-in dispensers), with terrible water pressure and awful fluorescent lighting. No robes or slippers. There was a dog barking in another room for over an hour. Not even a “good morning” when we came down for breakfast. I understand it’s breakfast time and very busy, but maybe there needs to be more than 2 staff for the morning rush! The food was ok, nothing special. For the luxury price tag, I expected slightly elevated service and accommodation. The location is great though - although there are lots of hotels in the area. If we’re in PEI again, I would probably try somewhere else.

Excellent property close to all downtown amenities. Beautifully renovated and appointed rooms in a quite location.

Personally I think this hotel is "over-sold". It's expensive, which is fine but the value for your money is lacking. Parking is out behind the hotel, if you can find a spot because it's also a public lot. The main floor of the hotel is very noisy. The day we checked in there was a function in the main ballroom which spilled out into the main lobby which made it very difficult to check in. The rooms are nice but very small and very noisy. You can hear every noise from the hallway. We happened to get stuck with a room right beside the elevator and all night all we heard was the groan of the elevator machinery. To sum up, I would not stay at this hotel again and cannot recommend it to others.