It was a great hotel. It just looked like photos I saw on the web page. I really enjoyed staying this hotel.

Loved the ambiance and proximity to all attractions. The room was spacious and clean. Staff was friendly enough. I'd recommend here to my friends and family.

Muy bonito hotel

Todo hermoso e impecable

Beautiful peaceful and first class service. The property is gorgeous decorated and well maintained , the rooms are super comfortable and clean; the bed and linen excellent . I recommend this place 100-%

So pretty the photos don't do it justice! Great in room massage option too and wonderful customer service

El hotel tiene muchos detalles de buen gusto, siempre limpia la habitación. Tiene muy buena ubicación.

Absolutely beautiful property with tons of history. Service was fabulous! Just a delight!

Las instalaciones y los jardines muy bonitos!! Y muy limpios El personal muy amable La comida del restaurante muy buena Preciosas vistas a los volcanes Muy bien ubicado

El hotel precioso, con vistas a los volcanes, muy bueno el restaurante, muy buena atención del personal y las instalaciones muy limpias

The guests were not treated well at reception. The bathroom was damaged. I do not recommend it.

Extremely

The lady who did our massages was excellent. We had just climbed Acatenango Volcano and her tender care was appreciated. The hotel itself is charming.

Location was great - easy access to the main activities. I spotted a Fuego eruption from right outside my room near the rooftop sitting area! The hotel had a unique charm - pool was gorgeously warm - felt like a spa! Room was huge, with a cute fireplace and balcony. Shower only had cold water the first day but they fixed it by the next morning. Overall wonderful

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Hotel was in a good location.

La habitación y el servicio del personal

La habitación, las instalaciones y el personal de mantenimiento, todo ello es increíble, el aseo es formidable. A mejorar el servicio, recibimiento y acogida en la recepción y restaurante, son la entrada y salida, sonreír, ser cordiales y estar atento a cualquier solicitud es importante. Saludos.

Muy bonitas habitaciones, buen servicio

Beautiful hotel. Would reccomend to anyone looking for a unique stay. Decorated very well during December for Christmas!