전체 평가 및 리뷰 Las Terrazas Resort and Residences Ambergris

Great property, friendly staff. Would stay again

Excellent place to stay. Helpful staff and beautiful hotel.

El hotel muy lindo y comodo, lastimosamente unas vacaciones perfectas tuvieron un pésimo final cuando nos dimos cuenta que nos robaron joyas de nuestra habitacion.

The staff is absolutely amazing and very accommodating. Food at the restaurant was delicious

Small and friendly staff and people staying

Staff was friendly and attentive. Room was very comfortable and nicer than expected. Wish we had patio furniture to enjoy our two balconies, but overall property met and exceeded expectations.

La atención del personal del hotel y el hotel en sí, muy bueno. La persona encargada del estacionamiento fue muy grosero con nosotros, pero todo lo demás fue de excelente servicio.

We had a wonderful stay. The room was very spacious, clean and modern. The property was on the beach with a very nice pool. We enjoyed dining a the restaurant for breakfast and dinner. Staff was very friendly and welcoming. Would definitely recommend!

Great spot. Would go back!

El manager muy bueno! El personal super amabale y el hotel lindo

We initially had plans to stay at Pur Boutique. But the condition of our room and the resort was awful. So we happily booked at Las Terrazas

It was relaxing wonderfull peaple would go back again food was ex

Enjoyed our stay there.

Overall the property ia beautiful, and the staff were great! The lunch and dinner food was not on par, bot cooked well or prepared for a higher end resort. Breakfast was great, and spa was pretty good. I got a deep tissue massage and it was anything but.

Roaches ! Roaches ! Checked in on my first night and had roaches in the kitchen. Called front desk to notify. Said they can’t accommodate me because my stay of 7 nights was too long and they had no other room’s available. They said they would notify manger and he would get back to me, and they would send someone to spray. Manager never called to follow up, and no one came to spray . Also didn’t have hot water in my room for the first 3 nights. I called and no one showed up to fix it till the 4th night . Then the next day hot water was gone had to call again. Sat by the pool with family. We ordered food it took an hour for nuggets and fries to come . A family of 6 sat down 30 minutes after us and received their food first. I asked a server they said it wasn’t my order follow up with who placed your order. I had to go to kitchen and complain and ask why my food was taking so long. All they said was it’s coming . The staff and hotel cater to a certain demographic over others. Even though we all pay the same price. I had family members staying in a three bedroom penthouse and they also had no water . The personal jacuzzi in the room doesn’t work. It’s basically a mini pool. They also complained and nothing was done. They did a horrible job of cleaning rooms. The staff never came . My room was only cleaned 3 days out of the 7 nights . I had to call every morning and request service and when we would return to our room nothing was cleaned. No clean towels . We basically had to beg.

Lovely property- great pool- was located on the beach but we couldn't access the ocean due to the sargassum. Staff was nice. Restaurant was expensive but food was good, not great. Housekeeping didn't come til 4pm which wasn't ideal. Fishing poles were available but no weights and the poles weren't really in good enough shape to catch anything. Not sure I'd stay here again- I'd probably venture out and try something else- maybe something closer to San Pedro.

The location is perfect if you plan on going to San Pedro and Secret Beach as it is in between both.

New and clean. We stayed in a 3 bedroom villa and it was very spacious! The pool was great. The dock allowed us to swim in the ocean. And it was about 20min golf cart ride to secret beach!

Las Terrazas is a beautiful property and we enjoyed our stay. The beach and pool are both lovely, and we had no problem getting chairs. They cleaned the sea grass off the beach at least daily (sometimes more than once per day) if it was blowing in, which is essential some days. We enjoyed the complementary kayaks and paddle boards. The food in the restaurant was also good and the condo was clean and pleasant. My only complaint was that the living room furniture was a bit worn and uncomfortable, but we didn't spend much time there. Also, the areas outside the resort are not nice, but the resort obviously can't control that and we always felt perfectly safe. Overall, this is a very nice place to stay for a very reasonable price!

The manager was awful with communication and our ice maker never worked, our hot tub never worked, and we were never contacted to our personal devices in order to get resolutions. Over priced and awful service.