Stayed 3 nights at URH Zen Balagares and was disappointed overall. The staff behaved correctly and professionally, but were far from **welcoming** or genuinely friendly, which added to the cold, impersonal feeling of the stay. Despite the hotel being almost empty, I was given a room without any outside window, more like an interior cabin than a 4‑star hotel room, and there was no water kettle plus a sink that never drained properly during the whole stay.
Check‑in was extremely slow with only one receptionist for a small group ahead of me, the bar is overpriced for average food (a simple beer is 4.50 €), and overall the 3‑day stay fell far below what a 4‑star spa hotel should offer; correct but not friendly service is simply not enough to make up for these shortcomings.
