Melati is one of the sh*tty place to stay we will never recommend this place to anyone the manager was really piece of shit he wasn't professional he is like uneducated person who doesn't know ho to talk how to handle the hotel booking and all that we pay for the 3 person 2 night and he was keep arguing with us that we pay for 2 person and than he was asking for the extra person charge which we already pay. Long story shot he was trying to scam but we call website's CS and then they called him for the booking when he realized that we know better than him then he become so kind and decent person the manager (Noni) may be you guys will see him if you go there because that resort doesn't have any professionalism so I don't think Resort management will even ask how about the sh*t he doing with customers. For this sh*tty resort we pay more than 18000 Baht just for 1 night.
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Accommodation's Reply
04 Jul 2022
친애하는 라하트,
목적지로 Melati Beach Resort and Spa를 선택해 주셔서 감사합니다. 예약에 대한 체크인 시 불편을 끼쳐드려 진심으로 사과드리며, 다시 한번 그 사람의 서비스에 불만족스러워 하신 점과 관리팀에서 이런 일이 다시는 일어나지 않도록 조치를 취할 것입니다.
앞으로도 여러분을 환영할 수 있는 기회를 주시기를 바랍니다.
진심으로,
야나폴 말라일렉
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WY
Wai Y. Y.
9.0
/10
231주 전에 리뷰함
It is the first trip that we heading to Koh Samui, firstly we are looking for another beach resort but the hotel informed us that the resort is closed during the pandemic period. Therefore we moved to Melati Beach Resort for this period of stay. We have disappointed at first because we looking for a Two Single Bedroom, but it comes only a Double Bed with a Single Bed additional bed. Overall is still OK.