The best hotel in the region. Employees knew how to treat the guests..Food is also best one.

Hotel muy bonito. Excelente servicio. Habitación muy agradable. Muy bonita el area de albercas.

EL MEJOR HOTEL HOY EN DIA, CON UN SERVICIO INIGUALABLE, LA HABITACION PRECIOSA, TODO DIVINO

Great property, amazing staff and services. Food is very good and rooms are just lovely

Precioso lugar servicio excelente

El personal podría haber sido un poco más atento y servicial. En ocasiones sentías que te estaba haciendo un favor. No todos, hubo algunos muchachos muy atentos.

One of the best properties in Mexico!

Amazing! Truly awesome. No detail is missed. Staff is wonderful! Such a special spot

Other than the 5am awake up on our first day (alarm left over from previous guest) and the Marriott Marquis tasting food... the staff, compounds and the Four Seasons food was great.

We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.

El hotel muy bonito, la comida y el servicio dejan mucho que desear

Staff is professional, limd and friendly. The rooms were OK, though not the most spacious. One big disappointment was that the fitness center was closed; instead they offered a make shift alternative in a conference room which was an extremely cramped space the size of a home gym with very limited options. Also, based on recommendations, we had very high expectations of the food at the restaurants. Marieta, the casual restaurant was OK, as it offered delicious tacos and quesedillas, but the higher end Mita was disappointing. The food quality was OK, nothing extraordinary but the portions were outrageously small.

the staff are amazing, the food is fabulous and there are so many lovely venues around the hotel property

Un hotel Excelente el mejor servicio Álvaro el mayordomo excelente todo el personal y la habitación impecable de limpia

Amazing location. Very good service. Everything is well thought for you to enjoy your time there. Very family friendly. Only one point for improvement: more food diversity.

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Great

La carretera para llegar sola y con muchos baches, solo por eso es 4 la propiedad es excelente desde su llegada

Excellent service!