Great staff. Room was cold and TV not working. No food available in the evening.

I gave a rating of 3 because of two factors-that are very important to me - very poor WiFi (very weak and dropping signal all the time, 3 or 4 times every hour), and being constantly woken up by incessant barking dogs (every night from midnight to 5 am) on smallholding on the other side of houses adjacent to the pool area. Hotel is raised above the small valley and the dogs sound like they are right next door to the hotel. Having a room facing the entrance to the hotel (not facing the pool) would be a better option. On the very positive side: - Wonderful staff - Great breakfasts - Easy 15 minute walk to town with all the restaurants - Grocery store a 5 minute walk away - Big suite, separate bedroom (some are open plan) - Nice kitchen and well appointed for cooking - Alvor beaches are arguably better than Portimao right next door - Nice large balcony

The water is absolutely Filthy!! Please provide alternative accommodation for the next three nights please.

Great first holiday with a baby. It was so clean and everyone was so friendly. The pools were great, the only thing I would suggest is for either more loungers and umbrellas or for management to implement their own policy on removing towels on loungers from people who are reserving loungers but who are not actually there.

Het was middle of nowhere Alle restaurants en dergelijke waren op een afstand onmogelijks te voet te doen. Personeel was onvriendelijk Ze helpen je niet met je bagage Steuken andere gasten tegen je op in plaats van Te bemiddelen Weinig professionaliteit

Hotel maravilhoso. Quarto excepcional. Cama boa, silencioso, piscina deliciosa, visual da piscina à noite muito bonito. Equipe cordial, em especial a recepcionista Kate.

Quiet and peaceful within a 10minute walk to the village of Alvor. Excellent service from all staff they were friendly and nothing was too much trouble for them. So helpful

This is our second stay here. The apartments are spacious and clean and well equipped. The reception staff are polite and helpful. Nice pool. Great wee bar and cafe. The location is convenient- a short walk into the town’s bars and restaurants but far enough to be quiet at night. Only slight negative was the WiFi was painfully slow

Nice and quiet and the rooms were quite large and a nice balcony

The room was lovely with great views. Housekeeping were very good. Friendly reception staff. Wi-Fi was dreadful……so slow and kept shutting down. Whilst the staff were apologetic no manager was ever available to discuss this. As an independent travel agent I was there doing research on this hotel for future guests and I can honestly say I will not be recommending it! Good wifi is so important for guests nowadays so how a 4* hotel can allow this I have no idea! I struggled to book forwarding travel, transport and flight check in which is unacceptable Also charging for a safe in 2024 is unbelievable! I stayed here 10 years ago and commented then on this ridiculous cost so cannot believe they are still doing it! These safes must have paid for themselves again and again. A 4* hotel should have no charge for this facility,

We stayed in this hotel last year, and when we checked in this time the staff remembered me and my wife, and were very helpful, especially Urie and Kate.

Recomendable

La atención en recepción increíble, atentos y facilitando la estancia.

Das Personal war sehr freundlich und hilfsbereit. Das Hotel ist ruhig gelegen und es hat alles was es braucht.

We liked the apartment we had. Equipped with everything you may need. Comfortable bed and nicely furnished

Mega tolles Konzept. Die Vorteile eines Hotels ergänzt mit der Flexibilität eines Apartments. Tägliche Zimmerreinigung, Möglichkeiten zur Verköstigung im Hotelrestaurant und immer eine Ansprechperson an der Rezeption. Trotzdem alle Vorzüge eines Apartments wie die voll ausgestattete Küchenzeile und sehr großzügige Räumlichkeiten. Toller Balkon mit Blick ins Grüne! Leider finden direkt nebenan Bauarbeiten statt (während unseres Aufenthaltes Ende Mai 2024 wurde nie wirklich gebaut und es gab keinen Lärm aber die Baustelle ist noch lange nicht fertig). Hoffentlich wird nicht zu hoch gebaut, dann wäre der Blick ins Grüne getrübt.

Alles perfekt nur evtl neue TV‘s

Excellent établissement rapport qualité/prix pour la période fin mai je le recommande vivement. Le personnel est au petit soin, les chambres sont spacieuses avec tout l’équipement nécessaire RAS. Emplacement de choix pour toutes les plus belles randonnées aux alentours.

This property is great with a need for a few touch ups - the air on did not work I the 1st room and the staff were very efficient moving us to another room however in the 2nd room the the bath tub jets don’t work, the clip in cover blocking of the tub plumbing was broken as were the towel racks. The staff do try to assist and the rooms are very spacious. I did appreciate that the room looks exact like the photos!

We have stayed here several times over the years but more sunbeds needed but a lovely hotel