Excellent service! Staff is very welcoming, professional and attentive. Breakfast is absolutely worth it- 12 euros/person (fresh fruit, pancakes, waffles, croissants, eggs and bacon, all kinds of coffee beverages freshly made, included with buffet. Great central location- you can see the Duomo! Also, less than 5 minute walk to Accademia (Statue of David). Ponte vecchio bridge is approximately 10 min walk. Relatively easy to catch a taxi- within a five minute walk of square, simply hail a cab. Would gladly return. Fun fact- first orphanage in the world is in piazza facing the hotel, which apparently was originally a convent. Lovely architectural touches all around.