Terrible experience. The mattress provided by the hotel staff was infested with roaches, which was absolutely unacceptable. The elevator button for the 8th floor was not functioning, forcing us to go to the 9th floor and carry our heavy luggage down the staircase every single time. Despite our struggles, no staff member offered any assistance. Additionally, there were no bathmats in the washroom, and when we asked, the staff suggested using towels as a substitute, which was highly unprofessional. Overall, it was the worst experience I have ever had at a hotel, and I would never recommend this place to anyone.

Under remodeling. Our bathroom door did not open completely . Not elderly friendly

The hotel is old and wearing out. Poorly managed. It took the front desk 20 mins to check us in and There was a dead roach in the room.

Need upgrade

We have stayed at The Shalimar Hotel, every year for last at least 30 years now, as it was good for all the amenities and staff were very friendly and looked after us very well! This time, there were too many issues, which I have submitted to the hotel on their feedback firm and I was very verbal too with complaints. Not staying on our return to Mumbai, which we had booked with Expedia, and cancelled it today.

Staff were friendly enough. Hotel in good location. Hotel was in average condition for price charged. Spent 13 nights.

Convenient location. Accommodating staff that changed room when we complained of the smoking smell.

This Is my 5th times that I’ve stayed at Shalimar Hotel, and I loved it. Staff is extra courteous and very helpful and friendly. Overall Excellent Services. While I’ll certainly return back to stay in future, I’ll definitely recommend to collogues and friends.

Mr Kirtan Ghoda was very helpful in coordinating my RT PCR test. Most centres were closed but he was able to organise it for me and was available over the phone even I had already checked out.

I liked it

Liked my stay- staff was helpful especially Karan

Friendly and accomodating staff. Good location...flexible for business or pleasure trips.

Beautiful old hotel that gets a lot wrong. I booked a non-smoking room, and they had none left. So room smelled. They changed my room which improved it a bit, but another room they showed me smell SO STRONG of perfume. Old hotel that needs a lot of maintenance. Beautiful old marble. 1/2 shower didn't work. Small corners of cleaning need to be done. Breakfast was very weak. Safe was not screwed to wall, and battery kept dying.

Property is centrally located, Breakfast is not up to par, there are minimum towels, I will not stay next time

The hotel is well situated and the staff is friendly and helpful My room however was small as were the closet and the little window with a blind that didn't work The hotel advertises rooms that are probably nice but mine wasn't. The breakfast buffet was average maybe a little better on Indian foods On the whole my appreciation is quite benevolent

Nothing special about this place, average. Didnt get breakfast which is known for complmintary breaky. Got discount on nothing. Even the accomodation price fluctuated for different day. When i booked, it was one price per night. I will never stay there again.

Room smelled perpetually damp. Staff was helpful.

Comfortable stay. Hotel was what was expected although I would not describe it as "boutique". Good position at Kemps Corner and easy to get Uber or local cab. Rooms were comfortable and reasonable size. Staff were helpful. Hotel let down by breakfasts which were rudimentary and coffee on both days very weak. Fortunately the bakery on etc ground floor serves excellent coffee.and could have been in any city

Clean rooms. The reception workers and housekeepers were really welcoming and friendly.

Allowing for cultural differences is an issue. We loved the staff enthusiasm. We had to put up the "do not disturb" sign as we were having the door knocked on 6 times a day. The door card had to be adjusted everyday as you could not use the elevator without it. The quality of the apartment was okay the bar was limited and the tea and coffee was meagre. The inhouse restaurant was fantastic and the staff could not do enough for you.