Paige
4.0
/10
13주 전에 리뷰함
Expedia Group verified review
Unfortunately we were put into room 211 which had noisy pipes to the point we couldn't sleep. On top of that, you could also hear the elevator noises. The pool was closed an hour early for maintenance, breakfast was extra busy but great. Our horrible sleep was the worst though. When checking out, a man was at the counter complaining about our room 211 because he had originally been put in that room but complained about the noise and got moved. When we said we were in that room after him, he and we too got so mad at the staff for continuing to try to put people in that room. They knew that a customer had complained the night before, did nothing to fix the pipes and then tried to pass off the room on us. When he said this and we were angry, the staff did nothing, said nothing, offered nothing. I also emailed them and have had no respond as of yet. Unbelievable. Sneaky and deceitful to put us in that room. Poorly managed hotel.
I'm making a complaint to the Better Business Bureau and others should too.
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