Clean great front desk staff

El hotel muy bonito. El personal muy amable. Limpio. Solo cambiar las colchas y toallas. Muy bien ubicado. Me encantó!

Some black hair on the sink and in the tub. The shower/tub tap combination did not work well The buffet egg selection was cold

Everything!!! The Gran Real Yucatan is a beautiful hôtel with colonial style! Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

I’ve clean room. Staff was very friendly and helpful.

Parking easy and close Very clean Great helpful staff

Good for just sleeping, clean. Close to everything Wouldn’t recommend for international (non Spanish speaking) visitors hence only one person in staff could speak english, when he”s shift was over you were left clueless. However that’s our fault that we haven’t learned Spanish, yet. Restaurant only open in mornings, no bar menu, nothing during afternoons/evenings. Breakfast expensive so much better options just one block away.

Parking was in a secured area not on the street which was nice. Our only complaint is housekeeping opened our door at 8 am in the morning and woke us up. Not exactly sure why they came in that early.

This was the perfect location in Merida. It was walking distance to all central activities and restaurants. The staff were very helpful. The building was older but public areas were very nice. We had two connecting rooms with a living room which was very convenient. As with any older property there were some quirks but overall it was a great place.

If you want to be in a location where you’re not too central to the touristy parts and avoid the business, but are able to walk to quite a bit of different locations for shopping, tourism and dining. This will be a great spot for you and your friends. Staffing is great and friendly and provides excellent service.

I was very impressed with every aspect of this hotel. I stay in the centro regularly and this was my first visit to your establishment, it won't be my last. The pride in your operation shows on many levels, thank you!

El Hotel está muy chingón, muy muy muy bonito

Habitación amplia, cama y almohadas cómodas, excelente ubicación, estacionamiento a un lado de hotel, el hotel y habitaciones estan bonitas.

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Friendly staff, clean rooms, gorgeous courtyard!

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Apreciamos mucho que se hacen cargo de los gatitos que estan en el estacionamiento. Por otra parte, el hotel en buenas condiciones en general. Muy tranquilo y la zona de alberca excelente para descansar y relajarse.

muy bonito hotel, limpio. excelente experiencia

Love staying at this hotel.

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