Hotel Charme und tolle Lage. Sehr zentral

What a lovely hotel. Very easy booking in/out, lovely food and a great bar area. The building is beautiful and very well maintained, rooms very spacious, comfortable and everything works as it should. Excellent rates, a winner all round. Well done to all the staff, an excellent, comfortable stay was had.

We had a lovely overnight stay, great location, nice hotel and fabulous staff - in particular Viktoria on Reception who was so welcoming, efficient and friendly. We were also very well looked after in the bar by Marlon , who treated us to a fantastic cocktail and also made us feel very welcome. Thank you , friendly service like that makes for a great memorable stay.

Staff were great. Receptionist came across like she loved where she worked.

Lovely location and short 15 minute walk from the old town centre. Room was a good size and always love a walk in shower. There are parking spaces which can also be reserved for a small fee.

Great stay ... lovely room, fabulous shower, great value for what we paid we felt. welcoming staff. Had a few whiskeys in the bar between us, but did not eat here so can't comment on the food. Parking was very limited but rates very reasonable in the multistory car park opposite.

Room was clean and a good size, the staff were very friendly and accommodating, the Bar and Terrace bar areas were perfect.

Close to many shops, restaurants, and Tunbridge Wells' train station. Excellent restaurant on site. Beautiful property/gardens. Staff goes above and beyond to make you feel welcome. I definitely would stay here again.

Old properties always have the issue of requiring lots of money to be spent on them to be brought into the 21st Century and this property is no different, but don't get me wrong - it's fine without being particularly special. We had a very spacious but dated room and bathroom- with a TV that kept dropping its signal, bath in the middle of the bedroom and a metal shower tray along with my pet hate of no power sockets on the bedside locker. We had dinner one evening on the hotel: I selected the Sole (which was Market Fish of the Day). No prices on this and maybe my fault for not double checking but equally i think the waiter should have double checked with me!! (It cost me a whopping £47.50- veg / potatoes were all extra)! This left a different sort of sour taste! All in all - the hotel is fine but could be so much better. Maybe a few Draft options in the bar would also be nice!

At check-in they lost our luggage. It had been put in storage on arrival as our room wasn't ready. Then, on our return they couldn't find it, the receptionist said he would have to check CCTV, to see if we had actually brought it in as though he didn't believe us.. They later found it in another storage area but no apology.

Extremely helpful and polite staff.

Friendly staff, cozy rooms and fantastic food.

Great receptionist, very helpful. The rooms were great. Had a wonderful time

Very nice breakfast selection , Cosy and warm bar with a good and warm feeling throughout the hotel. Very helpful staff making this an easy and good hotel to use in this area. Thank you

Perfect as always. Room request was fulfilled, excellent staff, great clean room

Room was beautiful, but as so many other old hotels are, the floors creak so if you get a neighbor above who moves a lot, sleep is a bit hard to come by.

Tremendous as always. Perfect staff, delightful room, great nights sleep and a great breakfast

Staff was amazing and helped me changed a booking. Thanks a lot!

Lovely staff and were really helpful regarding checking in early as we had a wedding to go to

All good, Reception lady very nice and helpful.