I found this hotel listed in a magazine article as a top place to stay in Santorini. We booked the non-refundable option (as it was the only one available) and crossed our fingers. Our stay at 5 night/6 days and it was at the tail end of our honeymoon (after Italy) and we were really looking forward to relaxing and doing nothing. The location is on the quieter side of the island and is quite secluded from the action. Upon our arrival we were greeted by Thrassus (apologies if I misspelled) who was the main contact/concierge while we were there. He personally made our stay spectacular, providing us perfect restaurant recommendations to suit our needs, setting up transportation and excursions, and even helping us out with a minor issue we had when my purse was taken and we lost our keys (and therefore our transportation back to the hotel) while we were out for the day. He sprung into action, sent someone to come get us, called the police for us and had wine waiting for us when we got back. This was above and beyond anything we've ever experienced anywhere else in the world. The room was incredible and the resort was so quiet and peaceful. They truly cater to whatever you need and go out of the way to make your stay unique and so special. The food (especially the bespoke breakfasts) is delicious and the spa treatments are wonderful. I recommend the Indian head massage and any of their body scrubs. The owner is also wonderful. Family run hotel and a luxury hotel of the world.