Poor manager service. Don’t have any service mind. Many insects walk around in my deluxe room. The manager send us to stay in Standard room. (Downgrade) after that in 2nd night, she gives us stay in Suite room but when check out she asked us to pay 1st night at Deluxe room price (but I stayed in Standard). That manager insult me and my guests that we reserves many rooms. 5 stars hotel with insects; 5 star hotel with bad service mind.