Very thoughtfully designed rooms with lots of space for luggage and plenty of shelving/storage. Many of the reception desk staff tend to be indifferent, but efficient. Breakfast spread is excellent. Our room however was uncomfortablly warm (27⁰C) as the windows don't open and we were told that the A/C system is shut off towards the end of September, regardless of weather conditions - so we had no way to cool the room. I think this is unacceptable in a hotel at this price point. Have stayed here a few times but will consider other options going forward.