전체 평가 및 리뷰 Hôtel & Ryads Barrière Le Naoura

I was very disappointed that we stayed at hotel & Ryads after our stay at Sofitel. My friend had wanted to try this hotel out but it was disappointing. When we got dropped off, the doorman did not help us with our bags, greet us or tell us where to go. We asked him where check in is. Then after checking in at 3- we had a tour booked at 3:30 and wanted to get our luggage in our room before but no one brought it up until my friend went down at 3:20 to get it herself. The room was nice but turn down service wasn’t comparable- not really much except closing the curtains and placing a bottle of water next to the bed. The restaurant is dated- looks quite old and there’s nowhere I’d want to spend time in the hotel (there’s an indoor lounge). We did enjoy the spa and the gym. There is a nice steam room and pool. Overall, I wouldn’t stay again.

Le personnel est aux petits soins

Very friendly staff all speak excellent English and helpful. Facility is beautiful and well maintained. In site restaurant very good. Perfect combination of quiet yet close to the new part of city and old town Medina. Lots of restaurant and cafes all walking distance. AC goes off periodically on a schedule so you have to power off and on to turn it on.

Parfait emplacement rêvé

We stayed at the Naoura for a week over half term. This is a good hotel however I struggle to accept the 5 star rating. The service was at time chaotic and confused. We had two rooms, one a nicely refurbished suite and the other a three bedroom Ryad which was looking very tired. We had a constant battle to get complimentary water, had to chase for toilet paper and to get room service plates etc removed after use. All this despite spending £1000 per night for the Ryad room alone. The SPA pool is in desperate need of refurbishment with some electrical fittings hanging loose in a wet environment which was a worry, as children are allowed in before 1pm. The outdoor pool is very nice, the hotel location is brilliant. Amine in reception was always trying to help. The staff in general were always pleasant and tried to help but I fear lack managerial direction.

Accueil, service excellent Établissement à recommander

Top location, very nice hotel with all the services requested for a 5 stars hotel

.

Came here on our babymoon and had a wonderful experience! Great rooms, service, food and amenities. Cannot think of a single thing they could have been better about!

Most welcoming staff very friendly very kind and helpful it feels like home ,,, thank you all

Great property. Perfect location.

Lovely staff, pretty grounds and wonderful villa

Établissement, magnifique très proche de la médina, personnel, très aimable et toujours souriant et très à l’écoute

Trés bel hôtel avec personnel aux petits soins.

Hôtel & Ryads Barrière Le Naoura is a beautiful, clean and well kept hotel. We stayed at the beginning of our trip and again at the end. Both rooms were clean and very comfortable. The end of the trip we had a suite, which was exceptional. As for the staff...courteous, friendly and helpful. The location was great, just a short walk to Jemaa el-Fnaa and into the medina. Breakfast was good and the dining areas, both inside and outside, are very comfortable. I would definitely return to this hotel should I return to Marrakech.

Wonderfully attentive staff. Worked to solve any question or potential issues. Great location, walkable to the central Medina, square and souks. Comprehensive breakfast buffet and superb staff.

Absolutely gorgeous and luxury property. It was clean and nice and very friendly staff. Would definitely stay here again

Most of the staff were pleasant. Some were not The hotel itself is lovely

Banheiros do quarto não eram limpos adequadamente. O local do vaso sanitário tem um forte odor de urina.

The service was impeccable. Karima is amazing. My standards for hotels are pretty high, but they exceeded my expectations with the decor, cleanliness and service. I can't wait to return.