시설 ,직원친절함,음식등이 매우훌륭했슴 시내와 접근성을 위해 셔틀버스등이필요해보임 위치와 주변호텔등과 콜라보등이 좋았슴

리조트가 조용한 곳에 위치하고 시설또한 잘 갖추어저 있어 정말 좋았습니다. 객실 서비스 또한 훌룡하며 음식 퀄리티도 상당히 높습니다.

편안한허니문이되었습니다^^

반얀트리랑 호텔존에 있는 르블랑에서 숙박을 했습니다. 르블랑과 비교가 되지 않을 정도로 최고의 숙박이었습니다. 정말 서비스며 객실정도며 친절도 뭐 하나 빠질게 없었습니다. 숙소에 들어갈 때 차가 없으면 조금 불편할 수도 있습니다. 저희는 렌트를 했기 때문에 자유롭게 움직일 수 있었습니다. 각 객실마다 자전거가 있어서 로비로는 자건거나 골프차로 움직일 수 있습니다. 객실내에 수영장이 있어서 정말 좋았습니다. 반얀트리 숙박 후 르블랑을 갔는데 반얀트리 생각이 많이 났습니다. 정말 추천합니다. 정말 최고의 신혼여행이 되었습니다.

Unfortunately the ocean view was blocked by bushes. They said these bushes were part of the ecology. That said the beach chairs, which did not have covers and were not the same height, were not high wnough to see over the bushes. It really makes no sense to pay for a private ocean view that is not as good as the public view.

el hotel esta en una zona increible ,el servicio excelente las hbitaciones increibles, todo super limpio y el servicio de lujo

Staff are incredible!

The staff at check in and out could use some hospitality training - this is our 4th stay and this has never improved although overall service at the resort has significantly improved aside from this. The amenities and location are wonderful and it is a beautiful resort. The waiters at the beach were excellent as always and should be given a shout out including Victor, Juan and Edwin

This is our 4th time staying at the Banyan Tree Mayakoba. The service has significantly improved over previous stays and we would rank it 9/10. The updated rooms are beautiful and the amenities are excellent. The food however for a hotel of this level could be significantly improved except for the Sands and Tomahawk restaurants. Also be prepared to 50+ burgers and a significant price tag for all food.

Excellent all around price high for what we needed

Excelentes instalaciones

Habitación cómoda , hermosa vista al mar. Atención personalizada.

Best resort I stayed at in Mexico

Absolutely stunning, as always, at this property. Impeccably clean, every attention to detail was made, the staff is wonderful and friendly, and they provided an upgrade based on availability without even asking. This is the 4th time I’ve stayed at the Property and I will continue to return, by far my favorite resort in the Riviera Maya area!

Hotel d’excellent niveau dans un cadre exceptionnel

Our check-in day hotel manager and our dedicated support staff went out their ways to accommodate us after unexpected hiccups of our first night stay. Starting from our second day of stay, our experience started turning around and reached one of our best overall luxury hotel experience toward the end of our 5 day stay mostly because of the friendliness and attentiveness of every hotel staff we have encountered. The beach club and kids center, swimming pool and the private beach, all highlights of the stay. An expensive vacation on slippery slope at the start saved by tireless human effort and great services culture. Our kids loved the experience!

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

Bad

Igor and Rafael and the entire Banyan Tree staff went out of their way to make sure we had a great trip despite some unforeseen issues with the renovations of our room. The management went above and beyond to save our stay and keep us and our entire group together even though some of us had to be relocated. Igor could give a masterclass in great hospitality. Note for anyone considering staying here- it was challenging to get in touch with the hotel until we got onsite. It’s a pretty massive property and not walkable. 10 minute Golf carts ride and 20 minute bike rides are the only way to get around from rooms to restaurants to beach. Thank you to the Banyan Tree staff.

No services