This hotel always has many vacant rooms. Why is that? The communication at this hotel is non-existent and incredibly one-sided. They are lightning-fast when it's in their favor, but they conveniently ignore you when a problem arises. I requested a change/refund, but they waited until it was too late to reply, only to use that delay as an excuse to deny my request. They claimed they were too busy with emails to respond sooner, yet magically replied within minutes as soon as I mentioned leaving a bad review. This is the worst service I have ever experienced. They clearly do not care about their guests, only about keeping your money. Avoid this place at all costs.

The hotel rooms and parking are excellent. The dining room staff and food were also excellent. However, the front desk staff were not consistent. While our check in person was very friendly and helpful, a subsequent person was frankly rude. Better training in hospitality would be helpful. Would still highly recommend this hotel!

Wir waren zum 2. mal da und waren wie beim ersten mal begeistert.

Great

Bel palazzo storico. Camera ampia e confortevole, buone la colazione e la spa. Unico difetto: la connessione internet debole

Lovely stay at the hotel with the spa area being the icing on the cake. Would definitely stay again whenever I return to the area.

Edificio veramente bello

Ccc

O quarto era excelente, com uma vista incrível. Tivemos um problema com a atendente no check in, uma senhora, que estava com pressa e não nos explicou nada. Ela saiu logo após chegarmos e só nos entregou a chave. Não falou mais nada, nem mesmo nos registrou direito

Very vintage hotel a lot of history best in north Italy!

Most interesting hotel I've ever stayed in! Very old, museum like inside, lots of artefacts throughout to look at. Paintings, sketches, newspaper clippings, furniture, silverwear, and lots more! Very cool place!

Just great

Very classy, safe, clean. Felt like being in a premium hotel.

Hotel Elephant is a must stay! Staff are friendly and welcoming. Every we looked there were amazing art and historical scenes to appreciate. The indoor pool and sauna were wonderful. Breakfast had plenty of options and just going for a walk in the gardens was a relaxing and peaceful experience. Bus Stop at the door was a bonus 🙂

Excellent and quiet stay for our one night in Bressanone with easy walk to town center. The hotel is very elegant and the breakfast buffet was nice. We stayed in the annex and it was a little challenging to wheel our bags, but doable. I wish the bar would have stayed open a little longer so that we could have had a drink after dinner. Overall, very nice stay.

The staff are fantastic. Such a quick walk into town. The gardens were stunning. The spa was also very good.

Excellent stay! The most friendly check in I’ve ever experienced in Italy. Just fantastic all around.

Gran fascino d’altri tempi. Bellissima la piscina esterna nel parco molto ben tenuto. Ci ritornerò !

Easily the best hotel in northern Italy I have ever stayed at. Brimming with character and history. Service very good and not stuffy.

Wunderschönes Hotel in toller Lage mit traumhafter Gartenanlage