To be honest, I would like to request a refund because the service was extremely poor.
* I was forced to change rooms without any prior notice.
* The room had not been properly cleaned, and used towels had been left inside.
* The owner was constantly absent, so no adequate assistance was provided.
* Even though I had made the reservation several months in advance, I was assigned a room with a broken lock, which shows serious problems with reservation management.
* Upon arrival, there was only one staff member, apparently new, and the explanations provided were extremely insufficient: I was not given the code needed to enter the hotel at night, and I was not even informed where or when breakfast would be served.