Check in and out was fine, had approached the hotel about my partners birthfsy but received no reply bsck, upon chickin we were asked if there was any special occasion for the stay and they wrote done birthdsy but im still waiting to see why thst was relevant. Cant drink the water on site so a bottle was supplied in the room, whoch wasnt enough for the 2 of us. Room was average size for london and abit tatty but clean enough, location was good, probably wouldn't stay here again. So oversll communication poor, check in and out good, room average, location good.