At most of hotels, staffs are not kind to Asian guests, except here, Hotel Caracciolo. I was sooooo surprised at their kindness despite of my unskilled English. They always tried to make me feel good with smile and friendly look. Facilities were also better than any other accomodations ever I'd been in Italy. I'ld love to be Hotel Carracciolo again if I have another chance to be Rome again, and I HIGHLY RECOMMEND this hotel to other hotels.com users.