자동쳌크인시 여권의 인식이 안되어 국가코드를 선택하게 되어 있는데 대한민국은 없고 쌩퉁맞게 북한만 되어 있어서 당황스러웠습니다. 이에 대한 개선이 되었으면 좋겠습니다. 그리고 결재시 세금등 모두 포함된 것으로 알고 갔는데 지방세 추가로 납부해야 된다고 해서 말도 제대로 통하지 않아 납부했는데 확인부탁드립니다.

모든것은 다 좋았습니다 그러나 실망스러운 부분은 음식을 해 먹을 소스나 양념이 하나도 없다는것입니다 좀 아쉬운 부분입니다 그리고, 예약시 표현되지 않은 바르셀로나 시 세금이라며 약 20유로를 받는 부분이었습니다 이건 해명이 필요한 부분입니다

위치는 나쁘지 않습니다 주변에 맛좋은 음식점도 많구요 하지만 샤워실 배수가 원활하지 않아서 상당히 불편했습니다

시설이 편하고 주변 관광지 접근성이 뛰어남.

객실이 넓고 좋았습니다. 하지만 늦은 체트인시 추가 요금이 있으며 정문이 잠겨있고 프론트 데스크가 없어 전화 후 10분정도 후에 점원이 옮니다. 이점 유의하세요.

두 번 묵었는데 위치는 사그라다파밀리아가 가깝다는 거지 교통이 편한 건 아니에요. 어딜 가든 갈아타야하고 불편했습니다. 슈퍼가 가까운데 있는 것도 아니고요 맛집 거리가 가까운 것도 아니고요. 관광지라 더 비싸고. 이 가격에 방 두 칸인데가 없어서 갔지만 또 갈 거 같지 않아요. 무엇보다 직원들이 친절하지 않고 late check in 따로 돈 받고 early check in은 해주지 않아요. 불편합니다. 리셉션이 따로 있는 게 아니라 정보 얻기도 힘들어요.

한블럭 앞이라 사그라다 파밀리아 성당 아침 입장을 원하시는 분께 추천합니다. 아침이 한가하고 좋습니다. 시설이 완비된 아파트는 아니었습니다. 세탁기는 있지만 세제는 준비가 안되어있고 기본적인 비누도 준비되어있지 않아 아쉽습니다.

사그라다패밀리성당에 가까이 위치한 좋은 호텔입니다. 방이 두개라 가족들이 이용하기에 좋습니다.

숙박시설도 전반적으로 만족하였으나 거실 전등이 고장나 있었서 옥의 티없음,

I had a very disappointing experience during my stay. The most serious issue was getting trapped in the elevator for approximately 40 minutes. It was a frightening and stressful situation, and unfortunately, the way it was handled made it even worse. The staff were rude and lacked empathy throughout the incident. There was little concern shown for my well-being, and no one offered a sincere apology or reassurance while I was dealing with the situation. What was even more disappointing was that after I was finally freed, no one from the hotel followed up to check on me or acknowledge what had happened. A situation like this can happen at any property, but it's how a hotel responds that truly matters. The lack of professionalism, compassion, and follow-up left me feeling ignored and undervalued as a guest. Based on this experience, I cannot recommend staying here. Hotel was only close to Sagrada but very far from the city.

The place needs little love.

You have to dramatically improve your automated Check-In system. For one, I never received a front door entry code in advance. If not for a guest who was on his way in, we would have never been able to enter the property. And then our reservation didn't even show up in the system! If not for the Guest Relations phone, we wouldn't have known what to do. As we spoke to your GRO, she toggled something on the system and only then did our reservation show up! I mean, you guys need to understand that after long journeys, travelers don't need this kind hassle!

Less an aparthotel and more an apartment. Shampoo, soap and coffee were not enough for the whole stay, we had to go buy extra as the customer service told us they only provide some as a courtesy. Building is very old and makes a lot of noise throughout the night. 2 bathrooms was very convenient, though a king bed (2 twins together) would have been preferred in the main bedroom. Location is perfect next to the sagrada familia, convenient grocery stores nearby and many restaurants. Check in was terrible, the auto check in machine is pre programmed to dispense keys at a specified time regardless of whether the room is ready or not. Luggage lockers were convenient.

This place in a great location near La Sagrada Familia and with good shops and restaurants nearby. The apartment is in good condition. The AC units could use some maintenance because the one in the living room and in the main room leak water onto the floor sometimes. The unit had enough room for us 3 adults and 3 kids. Great breakfast joints downstairs and down the street. There is a grocery store across the street, which we visited religiously. The rooms were comfy and bathrooms had what we needed. The price was a little high but would definitely recommend.

Easy to check in.

The property has a great location. The check in process was simple and smooth. The attractions are very close. There is so much choice of restaurants and shopping near by. It is very suitable for a family of 4 or 5.

Habitaciones limpias, baños limpios, artículos de baño y generales completos, Personal muy atento en el checkin y checkout, cocina muy funcional con todo los necesario, lavandería funcional. Ubicación excelente, líneas de metro y buses para moverse cercanas. Muy Complacido! Gracias!

Ubicación excelente, a 100 metros de la Sagrada Familia y facilidad de tomar el metro o autobuses turísticos, departamento completo. Todo te queda cerca y la calidad Valor/Precio inmejorables. Ampliamente recomendable

Great view and the lockers were very helpful. Overall the layout of the unit was very practical and good

Overall a great value. Location is perfect, noise level is low. No bad smell. Facility works ok, one time got stocked in the elevator but it was fixed very quickly. Shower head was loose but it was fixed wuickly. It’s not a luxury apartment but it’s clean and functional. Floor is hard laminate and gets first very quickly. A basic vacuum cleaner could make a difference for day to day cleaning, specially for a family with 2 young kids. Communication via the hotels.com portal was fairly good, no reply over the weekend! Quality of service could be a bit better for a family visiting from a different country with limited resources. We stayed for 11 nights and we had no major issues. Wife and kids enjoyed their stay. I recommend this location.