For a 5star hotel as they keep promoting, this was an beyond standard experience. From the moment we checked in to the moment we left. To start with the check in there was a queue of 9 couples checking in with only 1 person to check guest in. No information about facilities, breakfast etc. We meet outside the hotel with friends and got told that lucky if could get back in after 21.00? The room was not very clean and simple, nothing 5star about it. Use their spa/swimming pool the morning after and the hamman smelled like sour socks/baby poop. The views and placement of the hotel was beautiful and very pretty i have to say.

Bad I consider it scam and not helpful staff quite rude too

Parfait 👌

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O banheiro era muito pequeno e estava sujo. O ar condicionado não esquentou o quarto. Noite gelada. Jamais diria que é um hotel 5 estrelas.

Das gesamte Hotel war stimmig, angefangen von der Rezeption über den Chauffeur bis zur korrekten Bedienung. Wir kommen wieder !

Beautiful location

Quartos limpos, confortáveis. Vista fantástica. Carregamento elétrico para carros. Boa comunicação na recepção. Apenas a água da piscina do SPA não estava muito quente.

Tres belle vue sue le lac etvtras belle salle de petit dej

Unterbringung hervorragend. Zufahrt mit dem Auto schwierig und dauert zum Teil sehr lange, da das Tor nur geöffnet werden kann, wenn die Telefonleitung nicht besetzt ist. An der Reception hat es sehr gute, aber auch eine sehr einfallslose Person. Bei der Frage, ob wir im Restaurant einen Tisch haben könnten, sagte sie einfach, das Restaurant sei voll besetzt. Erwartet wurden von uns allfällige Alternativen, z.B. sollen wir Euch Essen in die Suite bringen, oder können wir sinstwo für Sie reservieren o.ä. Zusammenfassung: tolles Hotel an toller Lage und einen Besuch im Golf d‘Annecy lohnt sich (mit voiturette, ausser man sei sehr gut zu Fuss).

Amazing view and beautiful hotel with a nice fine dining restaurant

Stunning view and location, and the hotel is very beautiful. However, the service is not in line with a 5 star hotel - for example they told us that we had not yet paid for our stay and took a deposit of more than the total cost for our 2 night stay when we in fact had already paid our room and when we came back to the reception and mentioned that we had already paid they had forgot about us despite we just talked to the same person… and at check out we did not get a receipt and it was a long queue as it was understaffed and several people had issues with the high deposits

This property is very expensive and definitely NOT worth the money. Staff unhelpful and dismissive. No transport provided to the pool and lake so impossible for anyone with limited hiking ability up and down the many flights of stairs to reach the facilities. The restaurant was expensive with a very limited menu and no bistro or cheaper options to choose from. Without transport you would be trapped here. The only positive was the maître dit in the restaurant who did try to be helpful. The only one who was. Would never use this hotel again.

Excellent hotel, very happy with our stay. Everyone was helpful and friendly

Beautiful! Peaceful, Serene

Property was one of the most beautiful places I've ever stayed in terms of view. So relaxing. I was so sad to go home.

Beautiful!

Beautiful accommodation, wonderful staff.

Tout était parfait, site , architecture, décoration, personnel attentionné, super service également pour notre compagnon à quatre pattes à un niveau rarement rencontré !

The property is beautiful and romantic, The remodeling could have been done to better serve the guests. The restaurant reception staff are inattentive and unavailable!