객실 외 리조트 시설 (수영장, 스파, 식당 등) 및 직원의 친절이 지금껏 머물렀던 곳 중에서 가장 최고였습니다. 다만 체크인과 체크아웃 과정은 직원 성향 차이인지 편하지 않았네요.

굉장히 만족했음.. 모든게 좋았음 다만 영어못하시는 분들은 고생좀하실듯

모든것이 너무나 완벽하고 훌륭했다. 룸컨디션은 두 말할 것도 없고, 빈틈없고 상냥한 서비스와 멋진 수영장들. 그리고 무엇보다 레스토랑들이 너무나 훌륭했다. 살면서 이보다 더 훌륭한 리조트는 만나지 못할 것 같다.

룸 업글도 해주고 식당 예약이나 마지막날 이동방법까지 먼저 물어보고 알아서 예약해줘서 편하고 저녁먹는동안 엄청 어지러진 방도 깨끗이 청소해주시고 장미띄어서 욕조에 물도 받아주고 피아프 싼토스아저씨도 너무 좋고 룸 크기가 넓고 뷰가 좋았습니다 조용히 아무것도 안하기에 이보다 좋은 천국은 없습니다

일찍 도착해서 얼리체크인이 가능했고, 올 인클루시브 리조트답게 레스토랑에서 점심을 먹을 수 있었다. 젠 타워의 수정은 아담했으나 프라이빗해서 커플이 머물기에 완벽했고, 로비로 가는 길에 원숭이도 만날만큼 자연그대로의 맹그로브 정글이 살아있었다. 시노테에선 거북이와 물고기들이 살고 있었다. 2박동안 4군데의 레스토랑을 이용했는데, 모두 최고의 음식와 친절을 경험했다. 처음 결재하면서 숙박비가 비싸다고 생각했는데, 그 곳을 경험한 지금은 아깝지 않은 지불이었다. 내 생애 기회가 또 있다면,, 다시 이용해보고싶은 리조트다.

완벽 그 자체

최고의 신혼여행이었습니다. 맛있는 레스토랑 (7개) 친절한 스탭 최상의 시설.. 금액대가 좀 비싸다는 점이 흠이라면 흠이지만 그 가격을 상쇄하고도 남는 서비스와 만족도가 있습니다.

아주 멋진 레스토랑, 좋은 서비스. 친절한 직원들

It was the greatest hotel ever. Costumer service, room condition, restaurants, facilities and etc.. everything was perfect. I hope I visit here again.

이박했었는데 직원들이너무친절하고 음식도 다맛있었어요 꼭다시방문하고픈호텔이예요 그랜드클래스 룸이었는데 해변의 접근도쉽고 인피니티풀에서도 무제한음료를 먹을수있고 사람이 많지않아서 수영하기 딱좋았어요

모든게완벽한리조트입니나.비싼만큼최고...

호텔앞 해변 수영장 룸 상태 모두 마음에 들었다 음식도 고급스럽고 잘 대접받는다는 느낌이 드는 곳이다 하지만 저녁에 예약이 필요했던 멕시칸 레스토랑은 예고없는 캔슬에 대기를 오래해야했고 인기가 많아서 사람들이 많은건지 음식을 너무나 오래기다려야 먹을수 있었다 이곳 외 다른 식당의 만족도는 너무나 좋았다

휴식할수있는곳!! 좋아요

Food was delicious, property was well maintained, our kids loved the kids club, and the beach was impeccable.

The staff went above and beyond in every way

Concierge was the most disappointing - frustrating. First day we arrived - we have 2 kids. Concierge said we could get some beach toys. We went to front desk they said concierge didn’t open until 11am…. We also asked the concierge via email and in person that if we left the kids at the kids club during dinner that they would have dinner there. The answer was yes. However, no one said dinner for kids at the kids club was only at 6pm. So my kids didn’t have a full meal as we had reservations at the Michellin restaurant. Then we tried to book a catamaran. The vendor on the beach said to book via concierge. So we called the concierge. They said they would confirm and get back to me. Next morning, they had all forgotten! Then they tried to scramble to find a time that worked but it was too late. The slot we had tried for that worked best for our kids was not available. Then I asked if we could book our last night at Frida. They said they would try. We had a reservation at Lucca at 630. I said anytime at Frida between 530 and 7pm worked. Concierge said it was confirmed he managed to get a table at Frida. We show up at a Frida. They said they have no reservation and they are fully booked. We call the concierge and they say that they rescheduled us at Lucca at 530…. How does that make sense? Fortunately restaurant made it work. Our concierge was out sick so the others split the duties. Service everywhere else was great but the concierge service was so incredibly frustrating an

This was hands down the best resort I’ve ever been to! From the moment we arrived, everything exceeded our expectations. Traveling with a 2-year-old and a baby can be challenging, but this resort made it feel effortless. It is truly one of the most family-friendly places we’ve ever experienced. They had so many thoughtful amenities specifically for little ones, which made our stay comfortable, easy, and so enjoyable. The service was outstanding from start to finish. Every staff member was warm, attentive, and genuinely caring. A special shout out to concierge Alfonso, who went above and beyond to make sure everything was perfectly arranged for our family, and to our amazing babysitter Daniela, who was so gentle, patient, and wonderful with both our toddler and our baby. Having someone we trusted made such a difference. The food was absolutely delicious with great variety, and we appreciated how accommodating they were with young children. The pool was huge and beautiful, with plenty of space for everyone to relax while still feeling very family-friendly. The kids club was fantastic as well, with engaging activities and a welcoming atmosphere that worked great for our 2-year-old. We made such special memories here and will definitely be back. I highly recommend this resort to any family traveling with young children — it truly exceeded every expectation.

Es un lugar muy hermoso . El único que no me gustó fue la comida en todo el resort !! Si lo comparamos con grand velas los cabos o Riviera Nayarit en estos dos la comida mucho más rica

Very beautiful beach. All the restaurants are clean and foods are delicious. The room is very clean and service is excellent.

Impecable