룸 안에 냉장고가 없고, 물이 비치되어있지 않음 도보 20분 거리에 마트가 있다보니 조금 불편함 Executive room을 제외하고는 룸 컨디션이 아쉽고 햇볕이 잘 들지않는 방임

Kingston보다 surbiton에 가깝습니다 대중교통으로는 접근이 어렵지만 템즈강변에 위치하였고 주변에 주택가라 조용합니다 호텔 자체도 깔끔하고 특별한 단점이 없습니다

Hotel of good standard but improvments needed with breakfast....tables not cleared..no cups...bread for toast...but not staffs fault...it just lacked leadership which comes down to staff training...only one lift working the whole of our stay...our room was very dark...window SHADED OUT AS SCAFFODING OUTSIDE...WHY WOULD ANYONE WANT TO BE STUCK IN A ROOM IN ALL THIS AMAZING WEATHER ANYWAY WOULD BE A FAIR COMMENT BUT WE SPENT OUR EVENINGS BACK AT HOTEL...just a bit depressing but worst things happen at sea...fridge not working either but fixed as soon as reported...

Convenient location.

Staff were amazingly helpful throughout.. lovely hotel would stay again

Very good

The room was clean, spacious the air conditioning was a blessing on the hot days. Highly recommend the breakfast delicious offerings. Staff were very pleasant and friendly

Super clean, modern rooms. Lovely stay with friends.

Check in was fine, however the car park was a 5 minute walk from reception. Only one lift was working in the hotel. The TV in my room did not have standard channels, a member of staff (I think) came and looked at it and couldn’t fix it. I was told it would be fixed the following day. The next day when returning the TV had not been fixed. After waiting 3 hours they eventually moved me to another room

The staff, the hotel, the food and the accommodation were all exemplary. I'll be using Crowne Plaza at IHG again wherever I can.

Staff were really helpful

We had not been told that there are major renovations taking place on the property. There was dust and debris everywhere. We had to request proper room service daily. The air con was not efficient. The restaurant staff were friendly and the breakfast was satisfactory.

Below average 4 star. But the bed was comfortable

Clean hotel, helpful staff, good location to Hampton court palace, Surbiton really lovely

Met with very rude reception staff, assumed manager as he carried on his staff training for 5 mins whilst ignoring we were stood waiting to check in. Ordered food and got £20 dry chicken and chips. Although rooms appear nice and refurbished woke up with what seems 2 bites on feet. Very odd place and not the feel of a crown plaza at all. Very unprofessional and random in most aspects.

Zweckmäßiges , sauberes Zimmer, sehr hilfsbereiter und höflicher Personal.

Breakfast was poor. Poor quality ingredients. Tables unclear. No cups or cutlery. When trays had run out they were not replaced and no staff around to ask. Was very expensive for such a poor breakfast

Our room had stubbed out cigarettes on the balcony table. I made reception aware but they remained there. The hotel wasn’t able to issue room key cards so we always needed an escort to our room - this seemed to be a huge inconvenience to staff, and their faces showed this. We spent lots of time waiting for someone to let us into our room. Breakfast was cold and poor quality. I would not stay here again.

Clean room - however slow service for food at the restaurant

Literally nothing left on the breakfast buffet at 9am. No bread, or pastries, no beans or hash browns no bacon etc. To be fair to the staff they were trying their best, but clearly there is a management issue here.