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The Service Staff were excellent and extremely helpful and knowledgeable. It was easy to get around the resort and the Train was easy to access.

The thing is that they are operated like a theme park the resort is for groups or large group the vip is only for the club that they have i believe they call legendary club so expedia need to know that they didn't have vip for you clients so the price is too hight

The property is very pretty and well kept. It’s very big so bring comfy sneakers/sandals to walk around in. The staff is so friendly! The food was okay. The food truck by the beach (in front of the central pool) is very good! The bartenders at the swim up bar in the pool next to the central pool were so nice, their names are Freddy and Roberto. Bernadel was also very friendly at the main pool, if you need anything he can make it happen. I will be returning! (The check-in process needs some work, I waited 2 hrs to be able to check-in. But to be fair, it was a Friday and I’m sure that played a part).

My family and I had wonderful times. Hard Rock resort was great

It's amazing.

Food not too good, Bedrooms are amazing, great Wifi, good transportation.

Excellent Hotel! We enjoyed our visit!! Recommend 100%

Entertainment

The place is beautiful but you feel like a number. No personal touch....beautiful but i would not return.

The installation was excellent for me

A+++++

Checkout was not clear and easy to do. No instructions when and how to check out. Very long lines to wait for checkout and not organized. People jumping lines.

Resort was overall good. Lots of small issues that were frustrating - such as having the wrong name linked to our room and requiring 3 visits to customer service to fix. Toro restaurant was the best in quality, reservations fill up fast though. Zen hibachi was also good. A couple small maintenance issues in the room, maintenance was quick to show up, though required more than one visit…Unfortunately one of the visits also came at 10:30pm when the kids were already in bed. Transportation coordination was a pain and required calling and waiting on hold a few times - called advising of a flight delay and yet no pick up to be found when getting to the airport. All in all a good trip, just have to be able to go with the flow and not get frustrated with the small things.

Buenos restaurantes, ambiente y buen trato

“A la carte” restaurants were really good, while buffet restaurants were so so

The property is enormous, which means you need to walk to get anywhere. It is extremely hot and too hot to walk to the pools to the lobby or to the beach. They have tram cars that you have to wait 15 minutes for in the heat. They don’t have enough garbage cans to throw your trash in so there’s trash everywhere especially on the beach. They put pork in all of their food even added to their pasta so if you don’t eat pork like me be prepared. Also, they play very loud music in the lobby when you’re trying to talk to people who don’t speak English well so you can’t hear what they’re trying to tell you and it’s important.

Lots of amenities and hospitality

Poor customer service

The Marketplace could use more food preparing areas. The area around the grill has a wait of more than 10-15 minutes because more staff was needed.