전체 평가 및 리뷰 Palm Plaza Marrakech Hotel & Spa

프런트 직원은 불친절하며 인터넷 예약시 수영장 전망으로 지정을 했으나 서류를 보지도 않고 안된다고 함. 재차 설명후 방배정을 해주며 비웃음. 배정된 방에 갔으나 수영장 전망이 아니어서 다시 프런트로 가서 항의하고 방배정 다시 받음. 새로 배정 받은방에 냉장고 안에는 먹다 남은 생수 반병만 있고 물컵도 없음. 인터넷에 올라와 있는 시설물 및 방 물품들은 믿지 마시길

예약을 하고 갔는데도 1시간 이상 기다림

Our room was dated with only 1 plug socket in the whole room and a broken curtain. It was comfortable and quiet though which is great. I want to give the hotel 5 stars as it has so much potential if it just made a little more effort. Tables are dirty in dining area and in bedroom but otherwise it’s a clean place. Location is perfect but swimming pool is like ice water so impossible to use. No one used the pool during our stay and all the guests complained about it.

Quiet area yet easily accessible to main attractions. We also loved being in walking distance to the mall and cinema.

While the room could use some updates and better cleanliness, the staff was amazing, and the food was absolutely delicious. Their service really made the stay enjoyable.

Decent place to stay. Friendly staff. Decent facilities.

I don’t know how it got 5 star status. Very very poor service. Staff was very money oriented and not helpful at all. When I arrived, the door man or bellboy didn’t even volunteer to get my luggage. When I checked in the girl was pushing for some gala dinner and when I asked for taxi, she said it was 25 €. Later a different receptionist told the fare to airport was 30 €. In actuality the fare from airport to hotel by registered taxi was only 13 €. When I checked in the room, there were no towels. I wanted to buy paracetamol and when asked for pharmacy the door man said we have to go in a taxi for 5 minutes to the nearest pharmacy. In actuality there was a pharmacy within 3 minutes walk in a big shopping mall. Everyone of the staff was trying to mislead us.

Very nice Hotel, kind staff, they just need to improve the food quality and options

It’s ok

Niks bijzonder

Très bien

Nice

Nice place but thie listing needs updating as only 1 restaurant is operating and the one currently operating is a help yourself buffet of not great quality. The outside pool and pool bar are great The hotel is quite dark with movement activated lighting although much of this does not appear to work and the aircon is not great, we reported this twice but it was not dealt with It a good place to stay out of hectic Marrakech but the description needs updating

Good place if you don't want to spend a lot of money. a little out of the way. My curtain fell down in my room window facing the street. I reported it and it was never fixed, so I just had a room with an open view window. Also the hallways are dark. really dark. Their motion sensors for lighting their hallways are like (literally) on a 20 second timer so while you're walking the hallway, the lights will turn off on you. The carpets were also somewhat dirty.

Hôtel vétuste

What can I say? The place looks nicer in the photos than it truly is. The walls are really thin. Heard everyone next door and in the hallway. Also, I saw a small roach scurry away from the dessert section of dinner last night, and ants all over my breakfast table this morning. I don't get grossed out easily, so it doesn't bother me much. But I can see it grossing others out. It's just not as opulent as the photos would suggest.

The staff of the property was Great. Front desk agent (Ahlam) She did a great job after coming back and complaining about the TV. She makes me satisfied in the end. Good breakfast.

L’emplacement de cet hôtel

Nous avons passé une semaine inoubliable à Palm Plaza tout en sachant que c’est la deuxième... et c’est toujours au top

The costumer service was really bad and we were charged for ice we had to pay for it in cash and the ice was served with a spoon not ice thongs in addition we were trying to chill and smoke and drink by the pool the manager told us we can’t because the police will come to check hotel which i never heard of such a thing like that hotel 5 stars get check Ed by the police sound sketchy