The staff was very courteous and welcoming throughout our stay, and the restaurant was excellent with great food and service.
However, the room itself was disappointing. It was extremely loud around 4 a.m., and we could clearly hear conversations from above, possibly from a staff or crew area. It made it very difficult to sleep. Additionally, there was constant water leakage from the bathroom ceiling, and we had to use towels to manage the water.
While the service and restaurant were strong positives, the noise level and maintenance issues significantly impacted our stay. Because of this, I’m not sure how this hotel maintains a 4-star rating.