Everything was good

Large bedroom was good. The bathroom was a little tight but functional. A better toilet would enhance the room. They installed small toilets… it’s a long way down to sit and the water level is close to the seat which can cause a problem for men. Breakfast was okay… some scrambled eggs would have added value. For an older property the public areas are nicely redone except for the creaky stairwell.

Very good. Quick check in and clean.

more options for breakfast

Room was clean and nice breakfast. Staff was excellent. Would stay there again.

SureStay is a hotel that we will be keeping on our places to stay while in Castlegar! The rooms were updated, clean and the beds were very comfortable. The air conditioning worked like a charm which was great as the temperatures were heating up during our stay. The staff were top notch - friendly, super accommodating and very welcoming - and any time we needed anything, they were happy to oblige really quickly (soap refill, extra towels and garbage bags, etc.). We liked SureStay so much that we decided to stay an extra day so we could get another day of riding in the area! There were only a couple suggestions for improvement on an otherwise great few days - the complimentary breakfast was a bonus but some of the items should be checked for best before dates or freshness (yogurt/muffins) and the tables should be periodically wiped down (or provide cleaning materials for guests to do it themselves?). Overall, it's a great place to stay for a few days and we will be sure to book it the next time we're in Castlegar.

The staff was amazing and very helpful. I asked for early check in and they made sure it happened

Good location, reasonably priced. Great staff.

Perfect place to stop when travelling crows nest with dog. Convenient rooms with direct outside access. Fantastic dog park in Castlegar! Water pressure in shower was amazing!!! Perfect after a long day on the road.

Nice pls e to stay!

Overall a decent night’s stay. The beds are old. The linens are ok. The room is a bit on the small side. The air conditioner/heater is so loud it had to be unplugged. It meets basic amenities’ requirements but certainly doesn’t make you feel like you’re staying anywhere special. Bottom line? It serves its purpose. And isn’t going to break the bank.

Toilet only half flushed and bath tub dripped the whole time. Shower was either freezing cold or scolding hot. Almost burned myself because of fault shower mixing valve. Paper thin walls so very noisy when people were coming and going.

The room was clean and the beds were comfortable, staff was friendly and the breakfast was delicious.

Very clean rooms but the shower was small. Staff very friendly and helpful. Breakfast was not bad.

We were in a car accident and tried to cancel the hotel asked that we go through Expedia. No phone number except us/ca the person could no speak good English. Very disappointed in Expedia. I’m sure the hotel is fine!

Power went off overnight but staff were able to prepare breakfast promptly and extend hours to compensate, good communication.

Ample close parking

We were in a car accident and tried to cancel the hotel asked that we go through Expedia. No phone number except us/ca the person could no speak good English. Very disappointed in Expedia. I’m sure the hotel is fine!

Was great!

We stay here often lots of places to eat within walking distance