The hotel is ok - nice palazzo - and staff nice, but the surrounding area is very dirty. It also includes streets with prostitutes, and feels somewhat unsafe. We had to switch rooms upon our arrival as the first room we were given looked quite bad- it clearly had not been renovated for numerous years.

Very accommodating staff. A full breakfast was provided with fresh and poached fruit. The hotel is a 10 relatively level walk from the train station and Naples historic sights were within walking distance. Lots of history in and near Naples.

Palazzo Caracciolo has been our go-to hotel for over a decade whenever we visit Naples, we go there once a year since my family leaves there. The staff is consistently fantastic, always helpful and courteous. Gennaro DS is the best!

The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel.

Chambre grande : nous avions pris la suite . Les partie communes, les cours intérieures Sont superbes et c'est très agréable pour boire un verre et même manger un petit bout en apéro . Le room service est parfait et les plats sont bons . Petit bémol sur l'emplacement de l'hôtel qui est dans le centre historique, près de la gare donc pratique pour aller à pompéi . Mais sinon, le centre historique est un quartier sale .. le petit déjeuner est très bon : peut-être l'hôtel peut améliorer les jus .. car trop industriels et pas top alors que les fruits sont si succulents .

The neighborhood is terrible

Rent och prydligt, god frukost, ombyggnad pågår på en del plan.dock inte störande. Rummet med terrass hade terass bara ut mot grått innergårdstak. Poolen var bara en stor jaccuzzi, inget att simma i. Annars helt ok. Trevlig serveringspersonal.

Indrukwekkend hotel,goed gelegen

The rooms are clean an spacious. BUT, beware that there is no pool. The hotel and Expedia know for years that the hotel description is a not true and they won't do anything. The hotel has Spa that cost a minimum of 15Euro pP extra and is not suitable for children. I just gave the hotel a 5star so other people see the review. I would not recommend leaving the hotel after dark.

We were very happy with this hotel. The staff were very friendly and went out of their way to make our stay wonderful. The only negative I have to say is the elevator/lift situation was difficult with my 77 year old mother and her walker. Certain lifts only went to certain areas of the hotel. The signs for the lifts were not well visualized.

Alt perfekt

Das Personal war höflich, das Hotel sehr gut gelegen, das Zimmer sehr sauber

A really disappointing hotel. Despite booking a superior room, I was placed in annex room on the fourth floor which looked nothing like those publicised on the hotels.com website. The room was noisy due to being in the roof with wallpaper coming off the walls. Communal areas were also soulless and the general area surrounding the hotel was not pleasant. The hotel was so bad that an early check out and refund was attempted, however, the hotel refused. In summary, I would not recommend and suggest significant due diligence.

personnel agréable, chambre agréable et propre... attention à ne pas vous perdre c'est grand ;)

Bel hôtel très confortable bien situé à la lisière du centre historique de Spaccanapoli. Personnel très aimable et attentif. Décoration du restaurant à revoir de style manga!

The room is super clean and the staff is very helpful and it’s very close to the Archaeological Museum which I visited Several times.

Staff was super. Room was sparkling. Great stay!

Good stay overall, clean room, comfortable bed. I was looking forward to spend Monday night after a busy day but the spa is closed on Mondays. They can’t allow hotel guests to use it, otherwise I felt like ami stayed in a 3 star hotel

Ottima

Great place!