Everything was perfect! Everyone was very friendly from the moment we arrived until we left. We had a wonderful time. Braian, Armando, Roberto, Enrique, and Luis were always attentive to our needs. The food was delicious, and the restaurants were great, too. Thanks to Mahekal Beach Resort for making our stay the best.

The good: there is a nice beach and several nice pools on the property. The staff you meet around the resort are polite and helpful (outside of the registration office). The bad: Expedia sold us a room that the resort doesn’t have (room with 2 king beds). This meant the normal double queen room they gave us was smaller and more uncomfortable for our family than expected. The people at registration said it wasn’t their fault and did nothing to help compensate us, even though they were in the off season and had lots of rooms open. We also chose to go with the All Inclusive, however, at this resort only a fraction of the things offered are All Inclusive! I asked the concierge to pick up a menu from the restaurant and point to the items I could order, and he wasn’t able to do it. If he couldn’t figure out what I paid for, how are we supposed to know? You have to sign a receipt for every meal and drink you order, and tips seem expected. The water to our side of the resort was in and out (mostly out) for 3 days. No showers, no flushing the toilet, no updates from the resort on progress, and again, no compensation for our troubles. When checking out, they make you wait while someone checks the room to make sure they can’t charge you for the water from the mini bar (yes, not covered by all inclusive) and the coffee pods by the coffee maker (you get one coffee pod a day, more than one costs EXTRA!).

Det mest magiske sted! Lokationen er god, direkte adgang til strand og pool. Personalet er så søde. Franko og de andre mænd skulle beskære palmer med kokos og sørgede for vi fik friske kokosnødder at drikke. Sikkerhedsmænd, personalet i restauranten og reception - alle er bare så søde og venlige! Maden er god, både morgenmad og roomservice :)

The property is so relaxing. Highly recommend this place to relax and enjoy time on the beach. No T.V. if your expectation is to watch TV and TBH its not needed with the local shops and restaurants. This place is small and beautiful and the opposite of a huge resort- if you're looking for large resort with over a 100 rooms- this is not your place. Small and personal with beautiful beach vibes.

This is a really lovely hotel and we had a great relaxing holiday. The staff are all so nice and really helpful. The pools are lovely and the food is also good which isn’t always the case with all inclusive. The only issue was that there were water problems in the town and water was cut out for a good few hours on 2 of the days. Obviously this is not the fault of the hotel but they handled badly by not telling people and having them à heads up. There were no toilets for 4 hours and if they had been more proactive then people could make alternative plans. Other than that I would go back anytime!

Excelente hotel. No dudare en visitarlo nuevamente

Wish we could have stayed longer! A little bit of paradise in the very busy Playa Del Carmen. The staff are excellent. Would absolutely stay again!

Property was clean and well Kept, staff was amazing and the beach was next level

This was one of the most disappointing resort experiences we’ve had. The property is beautiful, but our stay was overshadowed by constant problems. We had to move rooms twice because of serious maintenance and cleanliness issues. Our first room had roaches, large gaps around the front door that allowed geckos inside, poor water pressure, and other maintenance problems. After being moved, the air conditioning completely failed, leaving us without AC overnight in the Riviera Maya heat until another room could be arranged. We spent more time packing, unpacking, meeting with management, and waiting on maintenance than enjoying our vacation. Even the common areas were disappointing, with animals wandering through the breakfast area while guests were eating. Management acknowledged our experience was unacceptable, apologized, and approved a $600 refund, which I signed for before checkout. Weeks later, I still have not received the refund. I was also told the document I signed meant I couldn’t discuss my experience with other guests, yet I was never given a copy of what I signed. Problems can happen anywhere, but failing to honor a promised refund and leaving guests without answers is unacceptable. Until the resort follows through on what was promised, I cannot recommend staying here.

Beautiful place excellent service

Beautiful hotel located close to downtown.

Equipe de funcionários péssima. Como o hotel não estava cheio, acredito que coloquem poucos funcionários para trabalhar. Mesmo assim, funcionários incapacitados. Tudo demora. Não me entregaram a garrafa de bebida que tinha direito devido a reserva realizada por aqui. Várias áreas fechadas. Somente um local para comida disponível. Várias obras ocorrendo no hotel. Fechadura eletrônica do quarto quebrada. Cama média em relação a conforto. Não fiquem nesse hotel. O preço é muito caro comparado a outros.

The staff is amazing they helping out with everything you need. We come back because this place is beautiful, Unfortunately the menus are different now, they cut a lot of options for lunch and the breakfast is the same everyday. I wish they back on the same menus from 2 years ago. The place is beautiful but they can do better improving the rooms. Drinks are delicious.

Pretty place! Good service

Room had roaches.

Great location, I loved that you can opt out of the all inclusive. Great staff all of them were nice and friendly. Just understand that if you are not in the all inclusive plan, menu options are limited.

Everything was wonderful. The only down fall was the water pressure in the shower.

Amazing hotel right by the beach. They also had a coffee shop in the hotel and their gym and day activities were so fun. They had merengue classes, water aerobics, Pilates, yoga, and so many other activities throughout the resort. Their spa was amazing too, we got facials and massages and the staff were so nice. Definitely recommend, great location!!

Fuego restaurant needs a better selection of cuisines, possibly even different cuts of meat(seafood/poultry/beef). The food lacked flavoring and the right consistency.

Todo perfecto y atentos como siempre